BUSINESS TRANSFORMATION ARCHITECT LEVEL 3 (UX Designer/Researcher)
TBIPS Category: B.7 |
Quantity: 2 Resources Contract Period: March 2026 – March 2029 (+ 1-year option to 2030)
Location: National Capital Region (hybrid – 330 Sparks Street, Ottawa + remote)
Security Clearance Required: SECRET
Estimated Days: 220 days per resource (initial period)
About the Engagement
The Business Transformation Architect (UX Designer/Researcher) will support the digital transformation of Transport Canada's marine safety and security applications. Working across the MITRACK 2.0, PCOCS, and Vessel Registry System workstreams, this role leads user research, UX/UI design, accessibility compliance, and supports development teams with design artifacts and technical guidance. Resources will embed in Agile delivery teams and participate in full sprint ceremonies.Key Responsibilities
Key Responsibilities
User Research & Requirements- Gather business, technical, and user requirements through stakeholder interviews, workflow analysis, and objective definition
- Conduct user interviews, surveys, and heuristic evaluations; consolidate findings into actionable insights
- Use design research deliverables (journey maps, personas) to facilitate discussions with product owners and development teams
- Assess program usability and provide expert recommendations for improving user experience based on data and analytics
- Develop UI/UX design specifications ensuring full compliance with WCAG 2.1 AA accessibility standards
- Create wireframes, mockups, high-fidelity prototypes, and design assets using the Canada.ca Design System
- Define user workflows and interactions; ensure consistency with product requirements and GoC Digital Standards
- Produce storyboards, design artifacts, mock-ups, and research artifacts that are user-centric and consider system architecture
- Support development teams with UX artifacts, design guidance, and implementation recommendations
- Support front-end and back-end component development; assist in implementing APIs and third-party integrations
- Perform usability testing, heuristic evaluations, and validate design decisions against real user scenarios
- Conduct UAT planning and execution; support bug fixing and design reviews to maintain quality
- Support configuration of CI/CD deployment pipelines, staging/production environments, and deployment verification
- Participate fully in Agile ceremonies (stand-ups, sprint planning, sprint reviews, retrospectives)
- Coordinate requirements with product owners, update DevOps boards, and prioritize tasks
- Define user stories, complete assigned backlog items, and adjust tasks based on user research insights
- Dedicate sprint time to coaching and mentoring junior and intermediate designers
- Participate in TC Design Community of Practice; share lessons learned with the broader team
- Gather user feedback, monitor feature adoption, and iterate on enhancements
- Address urgent accessibility and usability issues; support implementation of security patches and regulatory compliance updates
- Track usability over time to identify risks and ensure continuous improvement
- Align UX goals with the product roadmap and communicate UX improvements to stakeholders
Mandatory Qualifications
Candidates must demonstrate experience as a B.7 Business Transformation Architect, Level 3, and provide two (2) project examples within the last seven (7) years where they successfully performed ALL of the following:- Developing high-fidelity wireframes and prototypes that align with user needs, regulatory requirements, and technical feasibility
- Conducting usability testing with detailed reports highlighting pain points, areas for improvement, and actionable recommendations to improve user experience
- Producing design plans that include storyboards, mock-ups, prototypes, design artifacts, and research artifacts that are user-centric and consider system architecture