Implementation Specialist

About the Role

As an Implementation Specialist, you’ll be the first partner our customers meet after signing with AIQ—guiding them from onboarding to full platform adoption. You’ll play a critical role in ensuring a seamless transition, helping customers unlock value quickly, and building strong, lasting relationships from day one.

What You’ll Do

Customer Onboarding & Experience

• Serve as the primary point of contact for new customers, delivering a welcoming and high-touch onboarding experience
• Build and execute custom onboarding plans tailored to each customer’s goals
• Manage multiple onboarding projects simultaneously (45–50 accounts)

Product Training & Configuration

• Lead live training sessions (1:1 and group) to educate customers on platform capabilities
• Guide customers through setup, configuration, and best practices
• Ensure customers are fully equipped to launch successfully

Technical Support & Problem Solving

• Troubleshoot onboarding issues and coordinate with internal teams when needed
• Simplify technical concepts into clear, actionable guidance for customers

Documentation & Process Improvement

• Create and maintain onboarding resources and training materials
• Continuously improve onboarding workflows based on feedback and insights

Customer Success & Growth

• Monitor onboarding progress and maintain accurate records in CRM
• Drive strong outcomes tied to:
• • Customer satisfaction (CSAT)
  • Retention and churn
  • Account growth

What You Bring

• Experience in customer onboarding, implementation, or customer-facing SaaS roles
• Strong communication skills—you can explain technical concepts clearly and confidently
• Excellent organization and ability to manage multiple priorities
• A proactive, solutions-oriented mindset
• Experience with CRM tools and onboarding workflows

Bonus Points

• Experience with APIs, integrations, or data mapping
• Background in SaaS, POS systems, or marketing/loyalty platforms
• Experience in high-growth or fast-paced environments

Work Environment

• Fully remote role
• Company-provided equipment
• Must have a reliable, secure internet connection and professional workspace
• Comfortable being on camera for customer and team collaboration

Why Join Alpine IQ?

• Be part of a fast-growing SaaS company in a unique and evolving space
• Work with a collaborative, high-performing, and supportive team
• Direct impact on customer success and company growth
• Clear path for advancement into Customer Success, Implementation Leadership, or Product roles

Benefits

• Medical, Dental, Vision, and ancillary benefits
• 401(k) Company Match
• FLexible Time Off
• Home Office Benefit
• Paid Parental Leave
• Virtual Events
• Company Laptop
• and More! 

Ready to Make an Impact?

If you’re energized by helping customers succeed and want to be part of a team that values ownership, collaboration, and growth, we’d love to meet you.