Moderator (Night Shift)
About Slickdeals: We believe shopping should feel like winning. That's why 10 million people come to Slickdeals to swap tips, upvote the best finds, and share the thrill of a great deal. Together, our community has saved more than $10 billion over the past 26 years. We're profitable, passionate, and in the middle of an exciting evolution—transforming from the internet's most trusted deal forum into the go-to daily shopping destination. If you thrive in a fast-moving, creative environment where ideas turn into impact fast, you'll fit right in. The Purpose: This is a contract position with TCW in partnership with Slickdeals. As a member of the Moderator Team, you will be responsible for ensuring content on the site abides by the governing rules, policies and guidelines. This includes responding directly to reports from the community of potential violations as well as otherwise identifying content that is disallowed. Moderators are expected to work closely with other teams, such as the Deal Editors, Forum QA, Business Development, and Product teams, to address any discovered issues for which those teams are responsible. Moderators also respond to questions and requests posed by members of the community both on the site and via other channels. A successful member of the Moderator team will be someone that has exceptional communication skills, is adept in arbitrating disputes and de-escalating tense situations, and acts as an ambassador for the site and its community. What You'll Do:
- Directly act upon and respond to reports from members of the community regarding potential violations of policies, rules, and guidelines governing the site and/or specific forums
- Proactively monitor for violations of policies, rules, and guidelines governing the site and/or specific forums
- Thoroughly document infractions made by users or merchants
- Issue formal notifications, warnings, or bans to users of the site due to discovered infractions
- Respond to protests of notifications, warnings, or bans issued to members of the community
- Identify patterns associated with spamming and shilling
- Arbitrate disputes between members of the community
- Communicate with other teams any issues identified for which those teams are responsible
- Maintain knowledge of current rules, policies, and guidelines
- Assist with requests for account closures
- Serve as an ambassador of the site and its community
What We're Looking For: Required Experience:
- Possess exceptional interpersonal skills
- Has strong communication skills
- Has considerable experience with arbitrating disagreements
- Has a "thick skin"
- Is adept at authoring detailed documentation
- High school diploma or equivalent
Preferred Experience:
- Bachelor's degree or greater
- Proficiency with Google Docs and Sheets
- Knowledge of internet based terms and technologies such as IP, VPN, etc
- Thorough understanding of the Slickdeals community and its culture
- Experience with moderating forum-based communities
LOCATION: Remote (United States) Slickdeals Compensation, Benefits, Perks: The expected hourly rate for this role is $20 an hour.
- Competitive base salary and annual bonus
- Competitive paid time off in addition to holiday time off
- A variety of healthcare insurance plans to give you the best care for your needs
- 401K matching above the industry standard
- Professional Development Reimbursement Program
Work Authorization Candidates must be eligible to work in the United States. TCW & Slickdeals are Equal Opportunity Employers; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the "Ban the Box" legislation. We may access publicly available information as part of your application. TCW in partnership with Slickdeals participates in E-Verify. For more information, please refer to E-Verify Participation and Right to Work. TCW in partnership with Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees. Apply tot his job Apply To this Job