Solutions Architect
About the Role:
We are seeking an experienced Solutions Architect to join our team to help onboard and support customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes products.
As a Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our cloud native platforms.
You will work closely with customers to understand their needs, architect tailored solutions, and ensure successful integration and deployment. Additionally, you will deliver timely professional services solutions to customers based on the gathered requirements agreed upon timelines and defined success criteria.
Key Responsibilities:
- Lead the technical onboarding process for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes.
- Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions leveraging automation.
- Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies.
- Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management.
- Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency.
- Implement automation solutions to streamline deployments using terraform, Ansible, Golang, Python, Bash and CI/CD best practices.
- Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage.
- Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail.
- Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements.
- Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns.
- Experience in Kubernetes: Proficient knowledge of managing, deploying, and scaling cloud-native infrastructure technologies.
- Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management.
- Experience with Openstack: A deep understanding of managing, deploying, scaling, troubleshooting Openstack.
- OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment.
- Strong understanding of cloud infrastructure concepts including networking, storage, compute, and security within OpenStack.
- Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks.
- Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices.
- Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders.
- Proven ability to troubleshoot complex technical issues and implement effective solutions.
- 5+ years of hands-on experience with OpenStack and Kubernetes.
- Experience with managed services or SaaS platforms is a plus.
- Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus.
- Industry certifications in Kubernetes (CKA/CKAD/CKS)
- Work with cutting-edge cloud-native technologies.
- Collaborate with a passionate, talented team of engineers and architects.
- Opportunity to impact how companies across industries build and scale their infrastructure.
- Be a part of an innovative company committed to customer success and the advancement of cloud technologies.
- Flexible, remote work environment.