Customer Experience Analyst II
Job Description
The Customer Experience Analyst II is exposed to various aspects of U.S. Steel’s overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our Automotive Center in Troy, MI for training, development, and collaboration. In addition, up to 25% travel can be expected. Responsibilities:- Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
- Maintains customer forecasted releases through forecast system. Responsible for analyzing, identifying trends and discussing with customers/manager to put action sin place.
- Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
- Follows the production of orders to ensure on-time delivery to the customer.
- Releases material and ensure delivery based on requirements from the customer.
- Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements.
- Collaborates with the Regional Sales Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
- Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
- Participates in projects to deliver initiatives with a focus on efficiency improvements.
- Provides outstanding service experience for the customer.
- Develops deeper understanding of potential headwinds and time limitations when soliciting help from supporting organizations.
- Bachelor’s degree in business administration, communications, supply chain management, or a closely related field OR an equivalent combination of education and experience
- Three to five years of related experience in customer experience or closely related function
- Excellent communications and interpersonal skills
- Excellent planning and organization skills
- Possess excellent attention to detail while working in a fast-paced environment
- Have proficiency in Microsoft Office, particularly Excel
- Ability to adapt to and master web-based support applications
- Demonstrated ability to work collaboratively in a matrix environment
- Related experience in steel, metals, or closely related industry preferred
- Ability to use problem solving techniques to identify and enhance customer value drivers
- Demonstrates effective project management skills and the ability to manage multiple tasks
- Identifies and develops opportunities for projects across multiple supply chain disciplines.
- Commuter remote structure.
- Ability to travel 25% of the time.
- Capability to constantly operate a computer.
- Must be able to remain stationary 50% of the time.
Company
United States Steel CorporationPosting Title
Customer Experience Analyst IIWork Location - City
TroyCompany Overview
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy. Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel. We are honored to have earned accolades and awards from well-regarded organizations, including the following:
- Ethisphere’s World’s Most Ethical Companies® 2022, ’23, ‘24
- Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24
- Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25
- Military Times’ Best for Vets: Employers 2023, ‘24
Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals: Think: Think Critically and Drive Change Lead: Develop Talent and Collaborate Do: Empower Performance and Deliver Results
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