Experienced Full Stack Customer Relationship Specialist – Seasonal Support (Remote)

Join arenaflex, a leading provider of innovative solutions for families and children, as a Seasonal Customer Relationship Specialist. In this role, you will be part of a dynamic team that delivers exceptional customer experiences, supporting one of our business lines, including full-service child care, Back-Up Care Advantage, College Coach, or EdAssist divisions. As a key member of our customer service team, you will play a vital role in fostering strong relationships with our customers, providing them with personalized support, and ensuring their needs are met.

About arenaflex

arenaflex is a forward-thinking organization that is dedicated to providing high-quality services and solutions for families and children. Our mission is to empower parents and caregivers to make informed decisions about their child's education and well-being. We believe in creating a supportive and inclusive environment that allows our employees to grow and thrive. As a Seasonal Customer Relationship Specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers.

Responsibilities

As a Seasonal Customer Relationship Specialist, your primary responsibilities will include:

• Handling incoming calls for one or more lines of business, including taking reservations, scheduling appointments, or researching the status of customer's education needs.
• Performing outgoing calls for one or more lines of business, including confirming reservations, scheduling appointments, or sharing research results with customers.
• Educating customers on arenaflex's services, programs, policies, and procedures, and helping them understand any client-specific processes, documentation, and timelines.
• Responding to customer inquiries, assessing their childcare needs, and promoting arenaflex's offers.
• Completing reservation processes, placing outgoing calls to customers and providers, checking service availability, and opening/ resolving cases as needed.
• Establishing and maintaining relationships with internal and external network providers.
• Assisting customers on the phone, chat, and/or through email communication by troubleshooting, researching, and resolving their immediate needs.
• Providing follow-up communication and/or updating expectations with customers, in accordance with agreed-upon timeframes.
• Managing assigned daily work queues by making outbound calls, chats, and/or emails in a timely manner as identified by service level standards.
• Meeting and/or exceeding defined performance standards.
• Assisting escalated customers when appropriate.
• Sustaining the highest level of customer experience and professionalism through all interactions.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or equivalent, Associate's degree preferred.
• Minimum 1 year of customer service, help-desk, and/or comprehensive call center knowledge.
• Outstanding customer service and soft sales skills.
• Excellent written and verbal communication skills, with the ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills, in addition to the ability to work closely with other team members and departments.
• Typing proficiencies of 35 wpm/and above average data entry skills required.
• Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
• Ability and willingness to learn and gain proficiency in new software systems.
• Ability to determine needs of the caller and obtain necessary information without following a scripted process.
• Exposure to Higher Education valuable.
• Bilingual skills (Spanish) preferred.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications.
• Ability to learn and adapt to new software systems.

Career Growth Opportunities and Learning Benefits

As a Seasonal Customer Relationship Specialist at arenaflex, you will have the opportunity to:

• Develop your customer service and communication skills.
• Gain experience in a dynamic and fast-paced environment.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take advantage of opportunities for career growth and advancement within the company.

Work Environment and Company Culture

arenaflex is committed to creating a supportive and inclusive work environment that allows our employees to grow and thrive. Our company culture is built on the following values:

• Customer-centricity: We are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers.
• Collaboration: We believe in working together as a team to achieve our goals and support each other in our roles.
• Innovation: We are committed to staying ahead of the curve and finding new and innovative ways to solve problems and meet the needs of our customers.
• Integrity: We are dedicated to operating with integrity and transparency in all aspects of our business.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.00 - $20.50 per hour.
• Benefits: Medical, dental, and vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, tuition reimbursement.
• Perks: Flexible work arrangements, professional development opportunities, and a supportive and inclusive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job