Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are committed to providing exceptional patient care and customer service through our team of dedicated professionals. As a national leader in providing home medical equipment and services, we are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. As a Patient Care Customer Service Coordinator, you will be responsible for:

• Contacting patients regarding delivery of equipment
• Taking patient orders
• Verifying patient information
• Placing orders in a timely manner
• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our Online Pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
• Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Company Culture

* Work from home after successful completion of in-office training and meeting expectations with management approval

• Office environment
• arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

Compensation and Benefits

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of career growth opportunities and learning benefits, including:

• Training and development programs
• Mentorship and coaching
• Opportunities for advancement and promotion
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job