Order Management Specialist (Customer Service)

Job Details: Job Title: Customer Service Representative/Order Management Job Duration: 6-12 months contract role with possible extension/conversion Job Summary Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-Sale Responsibilities

• Responds to customer inquiries to determine appropriate product literature and pricing schedules.
• Influences production and shipping schedules.
• Recommends price changes based on company/customer relationship.
• Recognizes new business opportunities.

Post-Sale Responsibilities

• Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems.
• Determines validity of warranty claims and schedules repair resources.
• Changes production and shipping schedules.
• Recognizes add-on business opportunities.

Key Responsibilities

• Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax, or email.
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
• Utilize problem solving and sound judgement to promote customer satisfaction.
• Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate.
• Perform Credit & Rebills research and process correctly.

Qualifications

• High school diploma, General Education Degree (GED), or equivalent required.
• Associate’s Degree preferred.
• 2+ years of customer service/support experience in a call center or equivalent environment.
• Ability to organize workflow to meet customers’ needs and handle stressful situations with internal and external customers.
• Excellent problem-solving skills and ability to make appropriate decisions based on department processes.
• High level of accuracy and proven ability to perform detail-oriented tasks and duties.
• Able to efficiently utilize MS Office products including Excel and Outlook.
• Medical device experience is a plus.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now! Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Pay: $18.00 - $20.00 per hour Expected hours: 40.0 per week Application Question(s):

• Do you have experience with SAP?
• Do you have experience with Purchase Order?
• Do you have experience with Salesforce?
• Do you have experience with Order Management or Order Entry?

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