Experienced Customer Service Representative – Beverage Delivery Space
At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a leading national brand in the beverage delivery space, we're committed to providing world-class service to our clients. We're seeking an experienced Customer Service Representative to join our team and help us achieve our goal of delivering exceptional customer experiences.
About arenaflex
arenaflex is a well-established company in the beverage delivery space, dedicated to providing healthy hydration solutions to our clients. We're passionate about delivering exceptional customer service and building long-lasting relationships with our clients. Our team is made up of talented individuals who share our passion for customer service and are committed to making a difference in the lives of our clients.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for providing world-class customer service to our clients. You'll be the first point of contact for our clients, handling their inquiries, concerns, and issues in a professional and courteous manner. You'll also be responsible for resolving customer complaints, providing product education, and making recommendations to our clients.
Responsibilities
* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
- Handle difficult customer calls in a courteous and professional manner
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support
Qualifications
* High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume
* Typically 40-50 calls per day
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a leading national brand in the beverage delivery space
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for the job now! Apply for this job Apply for this job