Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic and Supportive Environment at arenaflex
Are you a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Bilingual Spanish Call Center Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch service to our clients, while also enjoying a positive and employee-friendly culture that values individuality and growth.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are committed to creating exceptional outcomes for our clients and the millions of people who count on them. We pride ourselves on fostering a culture where individuality is noticed and valued every day, and where our employees can personally thrive and make a difference.
Job Summary
As a Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients, while also maintaining a high level of technical and program policy proficiency in our NJ Family Care rules/guidelines and other related program policies. You will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations, and will be responsible for accurately documenting enrollment requests, status changes, complaints, and grievances.
Key Responsibilities
* Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
Preferred Qualifications
* Previous experience in a call center environment, preferably in a customer service role
- Bilingual Spanish language skills
- Knowledge of NJ Family Care rules/guidelines and other related program policies
- Experience working with web-based computer systems
What We Offer
* $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Company Culture
* Remote work opportunities available
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
Compensation and Benefits
* $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
How to Apply
If you are a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for the Bilingual Spanish Call Center Customer Service Representative position at arenaflex. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our website. We value the health and safety of our associates, their families, and our community, and we require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job