Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic Remote Environment at arenaflex
Are you a customer service enthusiast with a passion for languages and a drive to succeed? Do you want to join a dynamic team that values individuality and creativity? Look no further! arenaflex is seeking an experienced Bilingual Spanish Call Center Customer Service Representative to join our team in the USA. As a key member of our customer service team, you will play a vital role in providing exceptional service to our clients and their customers.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on delivering exceptional outcomes for our clients and the millions of people who count on them. Our team is dedicated to creating a culture where individuality is noticed and valued every day. We believe that our employees are the backbone of our organization, and we strive to provide a positive, employee-friendly work environment that fosters growth and development.
Job Summary
As a Bilingual Spanish Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their customers. You will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will also be responsible for accurately documenting enrollment requests, status changes, complaints, and grievances, as well as maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Key Responsibilities
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
Preferred Qualifications
* Previous experience in a call center environment, preferably in a customer service role
- Bilingual Spanish language skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer
* $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Company Culture
* arenaflex is a remote-friendly company, and this role will be performed from home.
- Our team is dedicated to creating a positive, employee-friendly work environment that fosters growth and development.
- We value individuality and creativity, and we strive to provide a culture where our employees can thrive.
Compensation and Benefits
* The pay for this role is $17.00 per hour.
- In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
- arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you are a motivated and customer-focused individual with a passion for languages and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request
If you have a disability and need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also call [insert phone number] to request an accommodation.
Vaccination Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job