Experienced Customer Service Benefit Advocate – Health Care Navigation and Advocacy

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a leading health care company that's dedicated to making a positive impact on people's lives. We believe that everyone deserves access to quality health care, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We're seeking an experienced Customer Service Benefit Advocate to join our team. As a Customer Service Benefit Advocate, you'll play a critical role in helping our customers navigate the complexities of health care. You'll be responsible for responding to and resolving customer service inquiries and issues, guiding and educating customers about health care topics, and advocating on their behalf to ensure they receive the best possible care.

Responsibilities

* Respond to and resolve customer service inquiries and issues on the first call, identifying the topic and type of assistance the caller needs

• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics, including benefits, eligibility, and claims
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other arenaflex websites and encourage and reassure them to become self-sufficient
• Research complex issues pertaining to the caller's health, status, and potential plan options, navigating across multiple databases with fluency in computer navigation and toggling while confidently and compassionately engaging with the caller

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 6+ months of customer service experience
• Experience with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any shift between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday, including the flexibility to work occasional overtime and weekends based on business need
• Ability to reside within a reasonable distance of our office in Greensboro, NC
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

* Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)

Telecommuting Requirements

* Ability to work remotely from home

• Ability to maintain a dedicated workspace that is free from distractions and interruptions
• Ability to maintain confidentiality and handle sensitive information
• Ability to use a computer and internet connection to access company systems and resources

Compensation and Benefits

* Hourly range: $16.88 to $33.22 per hour based on full-time employment

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Why Join arenaflex?

* Opportunity to make a positive impact on people's lives

• Collaborative and supportive work environment
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Opportunity to work with a leading health care company that's dedicated to making a difference

How to Apply

If you're passionate about making a difference in people's lives and have the skills and experience to succeed in this role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

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