REVCO SOLUTIONS INC - Hospital Customer Service Representative
REVCO SOLUTIONS INC
Apply Hospital Customer Service Representative Fully Remote Apply DescriptionAPPLY TODAY!!!! FULL TIME Hospital Customer Service Representative
Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation that provides the best-in-class Revenue Cycle management to Hospital and Physician Service clients.
Revco Offers
- Medical, Dental, Vision, Life and Disability coverage
- 401(k) Savings Plan with company match
- Paid Time Off (PTO), Paid Holidays, and Paid Training
- Referral Incentive Program
Position Description
The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically. This position is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.
Key Responsibilities
Electronic Communication Management
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Patient Support
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Record Keeping
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations.
Hours: 8:00am-5:00pm EST
Requirements- High school diploma or equivalent; further education or certification in healthcare administration is a plus.
- Working knowledge of EPIC or other Hospital Information System (HIM)
- Experience with EPIC My Chart a plus
- Proven experience in hospital or physician customer service, preferably 2years.
- Strong proficiency in digital communication tools and platforms.
- Excellent written and verbal communication skills.
- Empathetic and patient-centered approach.
- Ability to multitask and manage time effectively.
- Basic understanding of medical terminology is preferred.
- Familiarity with HIPAA regulations and patient privacy standards.