Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers and sellers, ensuring their experience is nothing short of elite. If you possess a strong customer service mindset, excellent communication skills, and a passion for the live event space, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading company in the live event industry, providing a platform for customers to purchase and sellers to list event tickets. Our mission is to deliver exceptional customer experiences, and we're committed to building a team that shares our passion for innovation and customer satisfaction. As a Customer Service Representative at arenaflex, you will play a vital role in ensuring our customers receive the best possible service, from initial contact to resolution.

Key Responsibilities

As a Customer Service Representative at arenaflex, your primary responsibilities will include:

• Managing transactions and relationships with valued customers and sellers
• Responding to customer inquiries via phone, email, and chat
• Resolving customer complaints and issues in a timely and professional manner
• Collaborating with internal teams to ensure seamless customer experiences
• Providing accurate and timely information to customers regarding their orders and account status
• Maintaining a high level of product knowledge and staying up-to-date on industry trends
• Participating in ongoing training and development to enhance skills and knowledge

How Your Role Expectations Will Progress

As a Contact Center Representative at arenaflex, your role expectations will progress as follows: ### 30 Days In

• Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

### 60 Days In

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

### 90 Days In

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring

As a Contact Center Representative at arenaflex, you will bring:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager to learn attitude

Office Location and Work Schedule

Our office is located in Coppell, TX. The work schedule is as follows:

• The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
• Hybrid model, not fully remote. 3 days in-office and 2 days at home.
• Hours:

+ 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off.

• $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
• Any hours worked over 40/week are overtime eligible.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. As a Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer experiences. If you're looking for a challenging and rewarding role, apply now to join our team.

How to Apply

If you're a motivated and customer-focused individual with a passion for the live event space, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job