Experienced Customer Service Representative – Thrive in a Dynamic Remote Environment
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
About arenaflex
arenaflex is a leading provider of innovative solutions that transform the way organizations interact with their customers. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that empowers our team members to grow and succeed. Our dynamic and supportive work environment is designed to foster collaboration, creativity, and innovation, allowing our employees to make a real impact in the lives of our clients and their customers.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and their customers, resolving issues, and ensuring a positive experience. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests, status changes, complaints, and grievances
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To be successful in this role, you'll need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
Preferred Qualifications
* Previous experience in a customer service role, preferably in a call center environment
- Knowledge of NJ Family Care rules/guidelines and other related program policies
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and familiarity with web-based computer systems
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy:
- Competitive hourly rate of $16.00 per hour
- Paid training with equipment provided
- Full-time schedule (40 hours per week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
arenaflex is committed to creating a positive, employee-friendly culture that empowers our team members to grow and succeed. Our dynamic and supportive work environment is designed to foster collaboration, creativity, and innovation, allowing our employees to make a real impact in the lives of our clients and their customers.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for the job now! Apply for this job Apply for this job