Experienced E-Commerce Customer Business Manager – Web & Cloud Application Development

Join arenaflex, a leading innovator in the pet care industry, as we seek an experienced E-Commerce Customer Business Manager to lead our US Chewy and California Pet Pharmacy eCommerce strategy. This is an exciting opportunity to drive sales growth and achieve leadership of arenaflex products in the e-commerce space.

About arenaflex

arenaflex is a renowned company in the pet care industry, dedicated to providing high-quality products and exceptional customer service. With a strong commitment to innovation and customer satisfaction, we strive to be the leader in our field. Our team is passionate about delivering exceptional results and making a positive impact on the lives of pets and their owners.

Job Summary

We are seeking an experienced E-Commerce Customer Business Manager to oversee the development and execution of our US Chewy and California Pet Pharmacy eCommerce strategy. The successful candidate will have a strong commercial awareness, marketing and sales background, and a proven track record of driving sales growth and achieving category leadership. This is a remote opportunity with an immediate start, offering a competitive salary and a range of benefits.

Key Responsibilities

As an E-Commerce Customer Business Manager at arenaflex, you will be responsible for:

• Leading the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
• Managing and building relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• Providing P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Developing annual sales and marketing plans and budget, recommending and managing pricing, trade budgets, and spending effectiveness.
• Helping create and execute annual promotional plans for pet products with customers and executing with excellence.
• Collaborating with Demand Planning to create annual forecasts and providing monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Organizing and managing the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinating with Marketing, Customer Service, and Finance.
• Collaborating with Marketing to provide strategic and tactical input, setting advertising budgets, and commercial plans that drive business with online customers.
• Advising marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
• Overseeing brand protection and collaborating with Brand Protection and Marketing to remedy problems.
• Communicating with other departments within the organization to foster teamwork and effectiveness.
• Understanding competitors in specific markets and developing strategies that position arenaflex brands as category leaders.

Minimum Requirements

To be successful in this role, you will need:

• 5+ years of e-commerce sales and account management experience domestically or internationally
• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports
• Florida travel 30%-40%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns
• Proficient in Microsoft suite

Education and Experience

A Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

No supervisory responsibilities are associated with this role.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a range of benefits, including:

• Competitive salary
• Comprehensive health insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Collaborative and dynamic work environment

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As an E-Commerce Customer Business Manager, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive health insurance, retirement plan, paid time off, and a range of other benefits.

How to Apply

If you are a motivated and experienced E-Commerce Customer Business Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We look forward to hearing from you! Apply for this job