Experienced Customer Retention Specialist – Unlock Customer Loyalty and Drive Business Growth at arenaflex
Are you a customer-centric professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join arenaflex as a Customer Retention Specialist.
About arenaflex
arenaflex is a leading provider of innovative business solutions, dedicated to helping organizations succeed in today's fast-paced digital landscape. With a strong commitment to customer satisfaction and a culture of excellence, we're proud to be one of the UK's fastest-growing independent providers of essential business technology.
Job Purpose
As a Customer Retention Specialist at arenaflex, you'll play a critical role in driving customer loyalty and reducing churn. You'll be responsible for contacting customers to understand their needs, identifying opportunities to improve their experience, and implementing solutions to retain their business. Your goal will be to increase customer confidence and loyalty, ultimately driving revenue growth and business success.
Responsibilities
* Ensure customer leaving notifications are managed correctly, including making contact to retain customers where appropriate
- Identify moments in a customer journey where churn has become a risk and intervention is required
- Carry out a relationship review when required, leading to service improvement plans, including the introduction of new solutions where appropriate
- Maintain a knowledge base on all high-value accounts and ensure all customer contracts are filed, maintained, and reported in order to trigger key customer retention events
- Coordinate escalation and complaint issues with the appropriate teams where required
- Increase customer confidence and ultimately loyalty with an introduction to 'value-add' services available to customers
- Develop a full and detailed understanding of the standard operating procedures in our business
- Cross-selling and generate opportunities through lead generation where appropriate
Skills and Qualifications
* Proven track record in the delivery of exceptional customer service
- Excellent communication skills, in particular over the phone
- Ability to plan and run meetings with decision makers
- Passion for always providing excellent customer service, with experience in relationship building
- Experience in multitasking and working under pressure
- Highly organized
What We Offer
* Competitive salary of up to £25,000 + up to £1,000pcm Commission / Bonus (OTE Circa £35k)
- Opportunity to work in a dynamic, fast-paced environment with a growing company
- Collaborative and inclusive team culture
- Comprehensive training and development program
- Flexible working arrangements, including remote work options
- 22 Days Annual Leave + Bank Holidays, with incremental increase with length of service
- Holiday Trading Windows - buy & sell up to five days holiday
- Birthday Leave
- Volunteering Days
- Focus Xchange - Retailer discounts and peer-nominated reward scheme
- Employee Assistant Program - Free mental health support
- Interest-Free Travel Loan
- Hybrid Working Policy - Post Probation
- Regular Company Social Events
Why Join arenaflex?
At arenaflex, we're passionate about creating an inclusive, collaborative, and rewarding environment where our employees can thrive. We're proud to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply today. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career at arenaflex. Apply To This Job Apply for this job