Senior Operations Manager

BUILDING THE BROKER OPERATIONS FUNCTION

As the first Operations leader, your initial priority is to establish the broker operations function from the ground up. This includes:

– Designing the organisational structure, role definitions, and hiring plan for the broker operations team

– Defining core processes across client funds management, compliance operations, reconciliation, and partner management — documenting these as scalable, audit-ready workflows

– Selecting and implementing the operational tooling, back-office systems, and reporting infrastructure needed to run a compliant FSA-regulated broker

– Establishing the governance framework — internal controls, escalation procedures, SLAs, and risk policies — aligned with FSA requirements

– Recruiting and onboarding the initial operations team, setting a culture of accountability, precision, and continuous improvement

ONGOING BROKER OPERATIONS RESPONSIBILITIES

– Own the end-of-day and month-end reconciliation process against the Settlement team, ensuring accuracy, timeliness, and full discrepancy resolution

– Monitor settlement status and liaise with counterparties, custodians, and internal teams to resolve breaks in a controlled and auditable manner

– Manage client funds processing, ensuring full compliance with FSA client fund segregation and reporting obligations

– Develop and maintain business continuity and incident response plans to protect client assets and platform integrity

– Prepare operational infrastructure and documentation in readiness for international regulatory licensing and multi-market expansion

BUILDING & LEADING CLIENT SERVICES

Alongside broker operations, you will hire and lead the client services team, establishing the standards and systems for client-facing support:

– Define the client services model — team structure, roles, SLAs, escalation paths, and quality benchmarks

– Lead the team to deliver responsive, high-quality support across onboarding, KYC/AML verification, account management, and ongoing client enquiries

– Streamline and document the client onboarding journey, balancing a frictionless client experience with FSA compliance requirements

– Select and implement CRM and support tooling to improve query resolution times, team efficiency, and client retention

– Create feedback loops between client services, product, and operations to drive continuous service improvement

– Build localisation capabilities within the CS team to support international clients as Threetrader enters new markets

Requirements

– Experience: 8+ years in forex brokerage or financial services operations, with experience building and leading teams — ideally in a start-up or high-growth environment

– Builder mindset: Demonstrated ability to build operational functions from scratch — designing processes, implementing systems, and hiring teams rather than managing inherited structures

– Domain knowledge: Solid understanding of trade lifecycle, settlement workflows, and reconciliation processes within a forex or multi-asset brokerage

– Cross-team coordination: Hands-on experience acting as operational liaison between business operations and separate trading/settlement functions — coordinating handoffs and resolving breaks

– Regulatory: Strong knowledge of FSA regulations, client fund rules, and compliance requirements; familiarity with ASIC, FCA, MAS, or similar frameworks is a plus

– Systems: Familiarity with MT4/MT5 platforms, back-office trading systems, and CRM tooling

– Language: Bilingual in Japanese and English — essential for managing teams, regulators, liquidity partners, and international stakeholders

– Analytical: Data-driven and structured thinker, comfortable building KPI frameworks and operational reporting from scratch