Experienced Full Stack Data Analyst – Performance Analytics and Business Insights
Are you a data-driven professional with a passion for storytelling and a knack for driving business results? Do you thrive in fast-paced, complex environments where no two days are ever the same? If so, we invite you to join arenaflex as a Performance Analyst in our Consumer Insight, Measurement & Analytics (CIMA) team. As a key member of our Digital and Travel Operations Analytics (DTOA) crew, you'll play a critical role in leveraging data analytics to inform business decisions and drive guest satisfaction and commercial success.
About arenaflex
arenaflex is a global leader in the entertainment and hospitality industry, with a rich history of innovation and excellence. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of data-driven decision-making, using cutting-edge analytics and insights to drive business growth and improve guest experiences. As a Performance Analyst, you'll be part of a vibrant community of data enthusiasts who are passionate about using data to tell compelling stories and drive business results.
Job Responsibilities
As a Performance Analyst, you'll be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce. Your key responsibilities will include:
- Performance Analytics and Forecasting: Conduct forecasting, advert hoc modeling, and deep-dive evaluation to inform business decisions. Monitor agent performance, proactively identify areas that require further research, and develop personalized analyses from start to finish.
- Measurement and Analytics: Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/preserve reports. Monitor data quality and accuracy, and collaborate with team members, leaders, and business partners to respond to business questions with sound quantitative analyses and reproducible results.
- Data Storytelling: Build shows and visualizations to inform compelling stories with data. Present and discuss findings, insights, and recommendations to Senior Leadership and business partners.
- Process Execution: Create, maintain, audit, and continuously optimize reports and documents used to support various programs. Execute programs critical to the business operation under strict timelines.
What We're Looking For
We're seeking a highly motivated and analytical individual with a strong background in data analysis and business acumen. The ideal candidate will have:
Bachelor's degree
and 2+ years of quantitative, non-internship experience in an analytical role.
Familiarity with forecasting
, including conventional statistical techniques and/or machine learning or deep learning techniques.
Proactive interest
in understanding the "Why" behind performance, decisions, etc.
Strong attention to detail
and ability to follow through on tasks and complete projects on time.
Effective communication skills
(verbal, written, and visual).
Desire to excel
in a fast-paced, complex, and ambiguous business environment.
Experience with SQL
and R or Python.
Nice-to-Haves
*
Solid knowledge of statistical inference
and proven experience in applying statistical rigor to analyses.
Knowledge of data visualization best practices
and experience with data visualization tools, including Tableau or Power BI.
Excellent SQL skills
and fluency in R or Python.
Ability to quickly adapt
and learn new tools and skills.
Ability to maintain and develop relationships
with partners/clients/team members.
Graduate degree
and/or 4+ years of relevant experience in analytics or data science.
Why Join arenaflex?
As a Performance Analyst at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also be part of a vibrant community of data enthusiasts who are passionate about using data to drive business results and improve guest experiences.
How to Apply
If you're a motivated and analytical individual with a passion for data storytelling and business insights, we encourage you to apply. Even if you feel you're not a perfect match, we'd love to hear from you. Apply now to join our friendly team and start driving business results with data! Apply To This Job Apply for this job