Immediate Hiring: Customer Service / Logistics Representative at arenaflex

Join arenaflex, a leading innovator in the industrial chemicals industry, as we seek a highly skilled and dedicated Customer Service / Logistics Representative to join our team.

About arenaflex

arenaflex is a renowned distributor of industrial chemicals, committed to delivering exceptional products and services to our customers. With a rich history spanning over 30 years, we have established ourselves as a trusted partner in the industry. Our team is passionate about providing top-notch support to our customers, and we are now seeking a talented individual to join our ranks.

Job Summary

We are seeking a Customer Service / Logistics Representative to join our team in Suffolk, VA. As a key member of our team, you will be responsible for providing exceptional customer service, managing logistics, and ensuring seamless communication with our customers and internal stakeholders. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

* Provide exceptional customer service via phone, email, and in-person interactions, addressing customer inquiries, concerns, and complaints in a professional and timely manner.

• Manage logistics, including scheduling trucking and railcar transportation, ensuring timely delivery of products to our customers.
• Collaborate with sales representatives to ease their burdens on the road, provide support, and answer questions as needed.
• Process payments, calculate charges, and maintain accurate records.
• Monitor customer satisfaction levels, referring customers to superiors when necessary.
• Maintain accurate spreadsheets, send schedules daily for trucking companies, and fill orders for billing purposes.
• Participate in Haz Mat training and adhere to safety protocols.
• Book travel arrangements and be open to cross-training opportunities.
• Research projects and prepare to handle municipal bids with direction.

Requirements

* Excellent communication skills, including written and verbal communication, with proper grammar and sentence structure.

• Basic computer skills, including proficiency in Sage, data entry, Excel, CSX, and NS Rail websites.
• Professionalism, with a focus on being polite to suppliers and customers, leaving personal issues at home, and accepting direction and suggestions well.
• Punctuality, with a commitment to being on time and achieving tasks in a timely manner.
• Dependability, with the ability to take instruction and follow through to ensure orders or tasks are complete without question.
• Ability to work in a team-setting, helping others, respecting social distancing, and maintaining concentration.
• Ability to take directions and apply them, with a suggestion to note-taking.
• Problem-solving and decision-making ability, with the capacity to work independently as time goes on with training.
• Effective time management and organization, with a focus on getting work done correctly and efficiently.
• Attention to detail, with a commitment to reading carefully and accurately.
• Understanding of arenaflex's products and services, with a willingness to learn and grow.
• Openness to participating in continuing and professional development webinars as needed.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive team environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

Why Join arenaflex?

arenaflex is a leader in the industrial chemicals industry, with a reputation for excellence and a commitment to customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional service and support to our customers, and we are now seeking a talented individual to join our ranks.

How to Apply

If you are a motivated and dedicated individual with a passion for customer service and logistics, we encourage you to apply today. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be an inclusive and supportive workplace, and we encourage applications from candidates who share our values and commitment to excellence.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team. Apply To This Job Apply for this job