Quality Assurance Specialist

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES

• Understand the application and performance of Sparksoft’s established policies and procedures.
• Support the development and maintenance of policy and procedural documents.
• Work with the Quality Management Organization (QMO) team to develop, apply, and assess the performance of Sparksoft’s defined project processes.
• Perform internal audit assessments of project process compliance, compile reports, present findings, and identify an action plan towards compliance
• Support internal activities related to audits and assessments performed on Sparksoft by external bodies, such as CMMI and ISO.
• Identify possible improvements to support ongoing process and quality improvement.
• Produce and maintain documentation related to work activities (e.g meeting minutes, procedural descriptions, compliance checklists, audit notes, etc.)
• Maintain documentation on Microsoft SharePoint.
• Support the creation and maintenance of training materials.

REQUIRED EXPERIENCE

• Familiar with the concepts of Information Technology development processes (Agile, waterfall, etc.).
• Demonstrated experience conducting process and quality audits.
• Must be able to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong proficiency with Microsoft Office programs.
• Experience using Microsoft SharePoint.
• Familiar with the use of a Process Asset Library (PAL) or Quality Management System (QMS).
• Comfortable speaking or presenting to small groups.

PREFERRED EXPERIENCE

• Understanding metrics driven process improvement
• Familiarity with CMMI DEV and SVC models (e.g. certified ATM)
• Familiarity with common ISO standards within the IT industry (e.g. 9001, 27001).
• Business or technical writing skills.

EDUCATION & CERTIFICATIONS

• BA/BS, or equivalent years of work experience in fields related to Information Technology or Business Administration.
• 3+ years process quality assurance experience

WHAT WE OFFER

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

• Competitive compensation and a 401(k) with employer contributions to help you plan for the future
• Flexible paid time off and hybrid ways of working that support true work-life balance
• Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
• A curated in-office experience designed to foster community, team connections, and innovation
• Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
• Training and development programs that build new skills and prepare you for leadership roles
• A collaborative, transparent, and fun culture—recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at [email protected] or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at [email protected].

Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate’s individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.