Looking for Customer Service Representative in San Diego, CA
Job title: Customer Service Representative
Company: Mathnasium
Job description: Job Description
Our Math Learning Center is looking for a self-motivated/starter with experience in customer service, sales, and operations. This person will be responsible for coordinating day-to-day operations associated with running a smooth learning center. They will also assist with math tutoring, customer service, sales, and operational tasks. Online and in-center training will be provided.
Must have prior experience in customer service in an office working environment, live in the San Diego area and be able to accommodate afternoon hours Monday - Friday and Saturday morning.
RESPONSIBILITIES:
- Positively interact/engage with students and parents, building rapport, establishing trust, answering any inquiries, and taking the time to get the know the families
- Conduct sales outreach via phone, email, text, lead follow-up, program consultations and signing up new families into the program
- Data entry and spreadsheet management of all key sales and operational activities
- Conduct student assessments, grading, and printing materials and reports for parent reviews
- Digital Marketing tasks include writing blogs and posts on social media and website channels
- Support center staff with administrative and cleaning tasks
- Recent college graduate with a degree in mathematics, sciences, engineering, communications or teaching
- Strong foundational math skills till Algebra
- 2+ Prior working experience in customer service
- Strong analytical thinking, and problem-solving skills
- Excellent communication & organizational skills
- Ability to multi-task efficiently
- Excellent PC, MS Office skills, and data entry skills
- Strong work ethic, punctual, detail-oriented, and reliable
- Must be available to work 1 PM-7 PM Monday - Friday, and Saturday from 9 AM - 1 PM.