[Remote] KinaTrax Operator
Note: The job is a remote job and is open to candidates in USA. Hawk-Eye Innovations is a sports technology company focused on high-fidelity data collection and analysis. As a KinaTrax Operator, you will play a critical role in live sports operations by ensuring high-quality data collection during games and sessions, combining attention to detail and technical awareness to support seamless data capture.
Responsibilities
- Operate KinaTrax capture systems during live games and sessions to ensure accurate, complete data collection
- Verify camera readiness, system status, and capture setup prior to and during events
- Monitor live streams and system indicators to identify and address issues in real time
- Ensure all assigned captures are completed according to operational standards and expectations
- Perform basic technical troubleshooting during live operations (connectivity issues, camera streaming checks, system restarts, etc.)
- Confirm cameras are active, properly configured, and functioning as expected
- Elevate unresolved or complex technical issues to the appropriate internal team promptly and with clear documentation
- Initiate post-game kick-off steps to support timely downstream data processing
- Verify session completion, proper file generation, and readiness for processing
- Communicate capture completion status, anomalies, or known issues to the Data Processing team through established workflows
- Maintain clear communication with internal operations teams during and after events
- Document issues, deviations, or noteworthy events related to capture quality or system behavior
- Follow all operational protocols, escalation paths, and best practices to ensure consistent execution
Skills
- Comfort working with computers and software tools
- Ability to learn and execute technical processes in live, time-sensitive environments
- Strong attention to detail and ability to stay focused during extended events
- Clear written and verbal communication skills
- Ability to remain calm and adaptable when issues arise
- Interest in sports, technology, or live operations
- Experience with sports data, motion capture, or system integration
- Comfortable working with camera-based systems
- Familiarity with scripting or simple automation tools
- Knowledge of camera calibration or GPU performance monitoring
- Experience in data processing operations, technical support, or a related role preferred
- Familiarity with servers, file systems, and basic troubleshooting steps (storage checks, remote monitoring, etc.)
- Comfortable working shift-based schedules and staying focused during critical live events
- Strong written skills for documentation and reporting
Company Overview