Field services Engineer
Cognizant is a leading provider of IT services, and they are seeking a Field Services Engineer to provide onsite and remote technical support for hardware, software, and network issues. The role involves installing, troubleshooting, and maintaining IT infrastructure while ensuring minimal downtime and adhering to safety standards.
Responsibilities
- Provide onsite and remote support for hardware, software, network, and peripheral issues
- Install, configure, and maintain desktops, laptops, servers, printers, and network devices
- Diagnose and resolve incidents within defined SLAs, escalating when required
- Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities
- Coordinate with remote support teams and vendors for complex issue resolution
- Ensure compliance with security, safety, and customer policies while working onsite
- Document incidents, resolutions, and asset updates accurately in ticketing systems
Skills
- Strong troubleshooting skills for hardware, software, and network issues
- Hands on experience with desktops, laptops, servers, printers, and peripheral devices
- Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools
- Ability to perform IMAC, break/fix, and onsite support activities independently
- Good communication and customer handling skills
- Ability to work under pressure and meet SLA commitments
- Awareness of security, safety, and compliance standards
- Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview