Client Services & Scheduling Coordinator
Tennis Central Corp is a leading tennis academy in the DMV area, focused on delivering exceptional client experiences and structured pathways for player development. They are seeking a highly organized and customer-focused Client Services & Scheduling Coordinator to support daily operations, manage client communications, and ensure efficient lesson scheduling.
Responsibilities
- Respond to client inquiries via email, phone, and messaging platforms in a timely and professional manner
- Provide information on programs, pricing, scheduling, and policies
- Assist clients in selecting appropriate programs based on level and goals
- Handle client concerns and escalate when needed
- Manage lesson and program scheduling using our booking system (PlayByPoint)
- Coordinate private lessons, group classes, and court reservations
- Optimize schedules to maximize court usage and coach availability
- Handle cancellations, rescheduling, and waitlists
- Assist with daily administrative tasks related to programming and court usage
- Coordinate with coaches to ensure accurate schedules and attendance
- Help manage seasonal registrations and program updates
- Track and update client information and bookings
- Ensure a smooth and positive experience for all clients
- Proactively follow up with clients when needed
- Maintain a high level of professionalism and responsiveness
Skills
- Strong organizational and multitasking skills
- Excellent communication skills (written and verbal)
- Customer service experience
- Comfortable with scheduling tools and basic software systems
- Ability to work in a fast-paced environment
- Interest in sports/tennis is a plus
- Proactive problem solver
- Detail-oriented and reliable
- Strong sense of ownership and accountability
- Positive and team-oriented mindset
Benefits
- Bonus based on performance
- Flexible schedule
- Training & development
Company Overview