Experienced Healthcare Customer Service Representative - Phone Intake Specialist
Join arenaflex's dynamic team as a Healthcare Customer Service Representative - Phone Intake Specialist, where you will play a vital role in delivering exceptional patient care and support to those in need of home healthcare services. As a key member of our remote high-volume call center team, you will be the first point of contact for patients, providers, and referral sources, providing empathetic and personalized support to address their inquiries and concerns.
Job Highlights:
* Competitive salary and monthly bonus incentive opportunity
- 100% remote work environment
- Immediate openings available
- Monday - Friday, 11:30 AM - 8:00 PM EST schedule after training and nesting period
- Opportunity for advancement and professional growth
- Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
- Generous PTO, 401K savings plan, paid parental leave, and more
- Walgreens discount program and great company culture with a sense of community
Job Description:
As a Healthcare Customer Service Representative - Phone Intake Specialist, you will be responsible for:
- Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
- Collecting clinical and demographic information and entering it into arenaflex's CareCentrix portal
- Providing empathetic and personalized support to address patient inquiries and concerns
- Demonstrating excellent communication and interpersonal skills to build strong relationships with patients, providers, and referral sources
- Maintaining accurate and up-to-date records of patient interactions and information
- Complying with all company policies, including HIPAA/PHI
- Meeting and exceeding individual performance goals in the areas of call quality, attendance, adherence, and other contact center objectives
Qualifications:
* High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
Internet Requirements:
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an Ethernet cable
What We Offer:
* Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
- Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
- Generous PTO, 401K savings plan, paid parental leave, and more
- Advancement opportunities, professional skills training, and tuition reimbursement
- Walgreens discount program and great company culture with a sense of community
CareCentrix Maintains a Drug-Free Workplace:
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
Ready to Join Our Team?
If you're a reliable and motivated individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. arenaflex offers a dynamic work environment, comprehensive benefits package, and opportunities for advancement and professional growth. Apply now to join our team and start making a difference in the lives of our patients and customers. Apply To This Job Apply for this job