[Remote] Onboarding Specialist, Linga
Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people as its greatest differentiator and competitive advantage. As an Onboarding Specialist within PNC's Linga organization, you will guide new clients through the onboarding process, ensuring a smooth transition and providing ongoing support for system adoption.
Responsibilities
- Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live
- Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness
- Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components
- Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates
- Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations
- Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately
- Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed
- Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation
- Track project milestones, identify delays or risks, and escalate issues to management when necessary
- Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage
- Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments
- Record detailed case notes, documentation, and follow-up actions in CRM systems
- Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success
- Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment
- Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success
Skills
- Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation
- Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
- Ability to troubleshoot technical issues related to hardware, software, and network configurations
- Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
- Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously
- Comfortable working in a fast-paced environment with shifting priorities and deadlines
- Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
- High attention to detail and strong problem-solving abilities
- Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams
- A customer-first mindset with a passion for helping businesses successfully adopt new technology
- Roles at this level typically require a university / college degree with
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Bachelors
- Experience working with customers in hospitality, retail, or restaurant environments
- Analytical Thinking
- Change Management
- Customer Solutions
- Data Analytics
- Financial Processes
- Organizational Analysis
- Storytelling
- Waterfall Model
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview