[Remote] Legal Intake Specialist - Remote
Note: The job is a remote job and is open to candidates in USA. Martine Law, a leading law firm specializing in criminal defense and family law, is seeking a Legal Intake Specialist to enhance client experience and support business growth. The role involves managing communications, scheduling case evaluations, and converting leads into consultations, all while maintaining a focus on client satisfaction and data accuracy.
Responsibilities
- Qualifying leads and enhancing client experience
- Managing inbound and outbound communications
- Scheduling case evaluations and maintaining accurate intake data
- Responding rapidly to inquiries and qualifying potential new clients
- Ensuring seamless handoffs to the Sales team
- Driving revenue growth by converting qualified leads into scheduled consultations and retained clients
- Delivering an exceptional first impression of the firm
Skills
- Empathetic
- Detail-oriented
- Thrives in a fast-paced, client-focused environment
- Manages inbound and outbound communications
- Schedules case evaluations
- Maintains accurate intake data
- Responds rapidly to inquiries
- Qualifies potential new clients
- Ensures seamless handoffs to the Sales team
- Drives revenue growth by converting qualified leads into scheduled consultations and retained clients
- Delivers an exceptional first impression of the firm
- Measured by conversion rates, response time, data accuracy, and client experience metrics
- Persuasive yet empathetic
- Highly organized
- Tech-savvy
- Thrives in a fast-paced, performance-driven environment
Company Overview