Customer Service Representative
Core-Mark is a Performance Food Group Company and an industry leader in fresh and broad-line solutions to the convenience retail industry. The Customer Service Representative role is designed to support the transition to a new ordering solution platform, ensuring effective use and adoption across various teams and customer groups.
Responsibilities
- Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos
- Utilize reporting tools to identify usage gaps, track engagement, and analyze trends
- Execute follow-up actions to close usage gaps, including direct outreach and support
- Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform
- Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers
- Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process
Skills
- 6-12 months of Customer Service Experience
- Excellent communication skills
- Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's
- Ability to solve practical problems and deal with a variety of concrete variables in situations
- Ability to perform detailed data entry work accurately and efficiently within deadlines
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently
- Must be able to complete typing test with a score of 40 WPM or better
- Bilingual is a plus
- Call center experience is a plus
- AS400 experience is a plus
- Data entry experience is a plus
Benefits
- Day 1 Health & Wellness Benefits
- Employee Stock Purchase Plan
- 401K Employer Matching
- Education Assistance
- Paid Time Off
Company Overview