Coordinator, Change Management (Contract)
Pacific Life is seeking a motivated and detail-oriented Coordinator, Change Management to join their team within the Divisional Business Services division. In this role, you will work closely with Change Managers and project teams to plan, coordinate, and execute change activities across a portfolio of transformation initiatives.
Responsibilities
- Support the planning and execution of change management activities including stakeholder engagement, communication, and training initiatives
- Coordinate logistics for change-related meetings, workshops, and training sessions — including scheduling, materials preparation, and note-taking
- Assist in developing and distributing stakeholder communications such as emails, newsletters, FAQs, and intranet content
- Maintain and update change management trackers, project plans, and documentation repositories
- Conduct research and assist in completing stakeholder analyses, change documentation, and readiness surveys
- Compile and track adoption metrics and survey results, summarizing findings for Change Managers and project leads
- Liaise with project teams, the People & Change team, and functional business leads to coordinate integrated change activities across releases
- Support the maintenance and evolution of change management toolkits, templates, and standard operating procedures
- Assist with post-implementation reviews and capturing lessons learned for continuous improvement
Skills
- 1–3 years of experience in a change management, project coordination, or organizational development support role
- Exposure to change management methodologies such as Prosci/ADKAR, Kotter, or equivalent
- Strong organizational skills with the ability to manage multiple competing deadlines
- Excellent written and verbal communication skills, with experience drafting stakeholder-facing content
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as SharePoint or Teams
- Bachelor's degree in Business Administration, Communications, Organizational Development, or a related field
- Prosci Change Management Practitioner certification or currently pursuing
- Experience supporting technology or systems implementation projects
- Familiarity with Agile project delivery environments
- Experience in banking, insurance, or financial services
- French language proficiency
Benefits
- 23 days of annual leave (Regular employees) with option to buy or sell more days
- Fertility leave
- Generous parental leave
- Group Life Insurance and Accidental Death & Dismemberment coverage for all permanent employees
- Dental & Optical benefits
- RRSP: company-matched contributions
- Employee and Family Assistance Program
- Subsidized gym membership
- Time off for volunteering
- Charitable matching of employee donations
Company Overview