Contact Center Specialist
Arbor Financial Credit Union is a company that has been helping members and employees thrive for over 90 years. They are seeking a Part-time Contact Center Specialist to serve as the first point of contact for members, providing support through various communication channels and ensuring member satisfaction.
Responsibilities
- Manage inbound communications via phone, email, and digital channels
- Investigate and resolve member inquiries related to accounts, services, and digital banking and assist with appointment scheduling
- Provide card services support (troubleshooting, disputes, new cards, digital wallet enrollment, etc.) answer loan questions, process payments, sending payoff quotes and lien releases
- Accurately process account transactions
- Build relationships with members, identify financial needs, and recommend suitable products/services
- Monitor for and mitigate potential fraud to ensure regulatory/policy compliance
Skills
- High school diploma or equivalent
- 6 – 12 months customer service experience
- Strong attention to detail, organizational, problem-solving skills, communication, and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in basic computer operation
- Professionalism in conduct, communication, and appearance
- Ability to be bonded
- College degree
- Call center experience
- Financial institution and consumer lending experience
- Familiarity with Fiserv DNA
- Proficiency in MS 365
Benefits
- Hybrid work schedule (2 days remote)
- Schedules that work around student classes
- Paid vacation, personal, sick, holiday, volunteer & birthday time off
- 401(k) with 6% match and 4% profit-sharing contribution
- Employee Assistance Program to prioritize your wellbeing
- Loan and mortgage discounts + higher rates for savings products
Company Overview