Senior Manager, D&A Product Manager - Customer Adoption at arenaflex

Are you a seasoned professional with a passion for driving business growth through data-driven insights? Do you thrive in a dynamic environment where innovation and collaboration come together to create cutting-edge solutions? Look no further! arenaflex is seeking a highly skilled Senior Manager, D&A Product Manager - Customer Adoption to join our team in the heart of Remote. As a Senior Manager, D&A Product Manager - Customer Adoption, you will play a critical role in shaping the future of arenaflex's data and analytics capabilities. You will work closely with cross-functional teams to develop and execute product strategies that drive customer adoption and success. Your expertise in data engineering, data analysis, and product analytics will be instrumental in helping us make data-driven decisions and drive business growth.

About arenaflex

arenaflex is a leading provider of customer relationship management (CRM) solutions, empowering businesses to connect with their customers in a whole new way. Our mission is to inspire the future of business with AI, Data, and CRM, and we're committed to creating a workforce that reflects society through inclusive programs and initiatives. We believe that the business of business is to improve the state of our world, and we're dedicated to driving equality in our communities and workplaces.

The Customer Success Group at arenaflex

The Customer Success Group (CSG) organization at arenaflex is responsible for onboarding, product usage, standard processes, training, customer support, professional services, partner certification, and developing long-term relationships with arenaflex customers. The Customer Intelligence team in the Data and Analytics org builds innovative data products, data analysis, data engineering, deep data science & modeling, and data-driven intelligence around our customers' usage, adoption, and engagement behaviors.

The Self-Service Experiences Team

We are seeking an Associate Product Manager to be part of the Self-Service Experiences team in the Success Pillar of the Data and Analytics organization, to build out the product strategy and roadmap that supports the data and intelligence needs of our business collaborators in the Success organization. In this role, you will have the opportunity to work cross-functionally with numerous business teams on projects that cover a broad array of data domains and technologies.

Key Responsibilities

* Manage collaborator relationships and the backlog and prioritization of their requests

• Manage sprint cadence including user story creation and recurring standups to ensure timely product delivery
• Support the hygiene around performance reviews, critical metrics, quarterly planning
• Experience in developing technical roadmaps and prototypes, trying out new technologies, and collaborating with a global set of team members
• Understand the breadth and depth of arenaflex product capabilities and how it is captured by the metadata around customers' use of these products
• Partner with arenaflex product specialists to document and evaluate required data and information
• Capture technical requirements for data capture and collaborate with data engineers and data scientists in how this data is used within the internal solutions that the team develops
• Act as the liaison between the product teams, the data teams, the internal development team, and business collaborators
• Wear a business hat and deliver solutions that fit business needs while simultaneously working across the engineering, data science, and data services teams to build for scale
• Mentor and collaborate with other team members to grow arenaflex's internal domain and data knowledge
• Establish processes to test and validate data and ensure high data integrity and quality
• Lead requirements gathering sessions and maintain business and technical requirements documents for analytics projects
• Examine and analyze how this work affects how arenaflex enables their internal stakeholders to drive and scale customer success
• Locate and define new process improvement opportunities

Essential Qualifications

* 8+ years of experience in a combination of data engineering, data analysis, product analytics, or an equivalent role

• Bachelor's or Master's in Computer Science, Computer Engineering, or related fields
• Deep understanding of Agile methodologies with at least 3 years of experience, as well as how to implement, instruct, and modify as appropriate for the team and organization
• Expert in SQL, and other distributed data tools (Snowflake, Spark, Hive, Pig, MapReduce)
• Experience with Splunk, Python/R, and other BI tools is a plus
• Ability to translate from data to relevant business insights
• Experience working with BI/Visualization tools like Tableau, Qlik, Domo, Einstein Analytics, etc
• Strong analytical and problem-solving skills
• Excellent communicator - both written and verbal, with the ability to work with both executives as well as technologists
• Eagerness to learn new technologies, experiment with products, and contribute cross-functionally
• Strong customer advocacy skills and experience, ability to work in difficult customer situations
• Sophisticated arenaflex product knowledge/Certification is a big plus
• Experience with master data management, data integration, data governance, data analysis, or data quality to support cross-functional business teams

Preferred Qualifications

* Experience with data science and modeling

• Experience with data visualization and reporting
• Experience with data warehousing and ETL
• Experience with cloud-based data platforms (e.g. AWS, GCP, Azure)
• Experience with big data technologies (e.g. Hadoop, Spark, NoSQL)

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading provider of CRM solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance
• Access to cutting-edge technologies and tools
• Opportunity to make a meaningful impact on the business and customers

How to Apply

If you're a motivated and results-driven professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply To This Job Apply for this job