Experienced Customer Service Representative – Deliver Legendary Service in the Vail Valley

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-oriented setting where everyone is united by a shared love for the mountains and a commitment to providing legendary service? If so, we invite you to join our team as an Experienced Customer Service Representative at arenaflex's Vail & Beaver Creek location.

About arenaflex

arenaflex is the global leader in ski and snowboard rental delivery, servicing 50+ resorts in North America and Europe. Headquartered in Park City, UT, arenaflex was born in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. The mountains... the skiing, the passion – it is who we are. It makes up our identity. We love getting to share that passion with you and helping you explore the mountains.

Our Culture

At arenaflex, we prioritize exceptional service through a culture of fun, accountability, and teamwork. Our five core values are: 1. Service: Delivering legendary service to our guests 2. Simple: Keeping it simple and efficient 3. Purposeful: Being purposeful in everything we do 4. Curious: Continuously learning and growing 5. Give: Giving back to our local communities

The Job

We are seeking experienced customer service representatives to deliver legendary service to our guests in the Vail Valley. Part-time employment is available, with flexible scheduling and an Alterra Mountain Company ski pass for your winter trips to Steamboat, Winter Park, Salt Lake City, California, and other Alterra locations! As a Customer Service Representative, you will work closely with our customers to deliver equipment rentals to their accommodations, offer support service throughout their stay, and pick up equipment after their final day on the mountain. No prior experience is required, but a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer experiences are essential.

Shifts and Scheduling

Full-time Ski Technicians will work 5 shifts per week, with a start date of 12/4/23 at the latest. Full-time is considered a minimum of 32 hours per week. We are also hiring for part-time positions, with AM and PM shifts available. Our schedule allows you to get out skiing/riding any day you want to!

Compensation and Benefits

For part-time Ski Technicians, the base wage is $18/hour, plus tips. For the 22/23 season, average wage including credit card tips (excluding cash tips pocketed) was between $25 - $33 per hour. A part-time Ski Technician will receive an AMC ski pass on their start date, providing unlimited skiing to Steamboat, Winter Park, Mammoth, Palisades, Solitude, and more. Additionally, all staff members over 21 years old are eligible for a 401K benefit and match.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Delivering ski/snowboard rentals and accessories to our customers' accommodations
• Getting the guest excited about their ski trip by focusing on our Key Customer Requirements:

+ On Time: Arrive five minutes earlier than the agreed-upon time + Equipment: Choose the right equipment for each guest in the best condition + Communication: Set clear expectations around the entire scope of service + Provide equipment support to our guests throughout their stay + Pickup all equipment after our guests' last day on snow

• Gas up, wash vans, and clean the interior regularly
• Shop Responsibilities:

+ Packing orders for future deliveries + Basic ski tuning, waxing, and general maintenance of our equipment + Organization and cleanliness of the shop + Restocking vans with extra equipment + Answering and making calls to our customers

Qualifications

We are looking for individuals who are:

• Passionate about delivering exceptional customer experiences
• Strong communicators with excellent interpersonal skills
• Able to work in a fast-paced, dynamic environment
• Willing to learn and grow with our team
• Available to work a variety of shifts, including AM and PM shifts
• Able to lift up to 50 pounds and stand for long periods

How to Apply

If you are a motivated and customer-focused individual who is passionate about the mountains and delivering legendary service, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Why Join arenaflex?

At arenaflex, we offer a unique work environment that is both fun and rewarding. As a member of our team, you will have the opportunity to:

• Work in a dynamic, fast-paced environment with a passionate team
• Deliver exceptional customer experiences and make a real difference in our guests' lives
• Enjoy flexible scheduling and a competitive compensation package
• Receive an AMC ski pass for your winter trips to Steamboat, Winter Park, Salt Lake City, California, and other Alterra locations!
• Be part of a company that prioritizes giving back to our local communities and living our five core values

We look forward to hearing from you and exploring how you can join our team as an Experienced Customer Service Representative at arenaflex's Vail & Beaver Creek location! Apply for this job