Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Job Highlights:

* Competitive salary

• Remote work opportunity with a flexible schedule (8:00am-5:00pm M-F)
• Immediate openings available
• Great work-life balance and benefits package
• 5 weeks of paid training to ensure your success
• Opportunity to work with a dynamic and growing company, arenaflex

About arenaflex:

arenaflex is a leading organization that values its associates and clients. With over 25 years of experience, we have established ourselves as a trusted partner in delivering exceptional customer service. Our mission is to connect each individual with the best long-term career fit based on unique skills and needs, and guide them through the process along the way. We are committed to creating a positive and inclusive work environment that fosters growth and development.

Job Description:

We are seeking an experienced Customer Service Representative to join our remote team at arenaflex. As a Customer Service Representative, you will be responsible for providing solution-based service to valued customers with company-provided equipment and employee-provided connectivity. You will work in a fast-paced, demanding environment while maintaining professionalism and efficiency.

Key Responsibilities:

* Promptly process internal and external customer requests by fax, telephone, mail, and/or email, including but not limited to: + External customer inquiries on products, orders, shipments, etc. + Internal customer inquiries from Sales, Freight, Plant, Order Management, etc.

• Review order entry in a timely manner, check orders for accuracy when needed
• Communicate with internal and external team members to help resolve customer concerns; build effective work relationships, deescalate conflict, and communicate professionally to all stakeholders
• Take ownership of inquiries, utilize all ADS resources to help find solutions, complete timely and thorough reviews, and proactively follow up with concerned parties
• Advise Order Management leadership of process improvement opportunities and participate in problem-solving meetings
• Collaborate with Order Management peers to provide superior customer experiences and share best practices/lessons learned in team meetings
• Perform other duties as assigned

Required Skills and Knowledge:

* Effective written/verbal/nonverbal communication: genuinely listen, do not interrupt, refrain from inserting personal opinions when representing others professionally, present interest or concerns genuinely

• Analytical, problem-solving mindset: can absorb large amounts of information quickly, understand how to manage competing priorities, can identify gaps/solutions
• High task variation: switch often from call to email to meeting without compromising work quality
• Autonomy: do not require supervisor to constantly check in
• Trust & Reliability
• Proficient computer skills

Education and Experience:

* High School Diploma/GED required

• Experience working in a fast-paced, high-volume environment
• Logistics and Account Management background highly preferred

Benefits and Pay:

* Great work-life balance: Monday through Friday - 8am-5pm CST

• Competitive compensation: $17.50/hour
• Great benefits: medical insurance, life insurance, and dental reimbursement
• 5 weeks of paid training to ensure your success
• Work from home opportunity

Why Join arenaflex:

* Opportunity to work with a dynamic and growing company

• Flexible schedule and work-life balance
• Competitive compensation and benefits package
• 5 weeks of paid training to ensure your success
• Opportunity to work from home

How to Apply:

If you are a motivated and reliable individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, and we will review your qualifications. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development. Apply for this job