Engagement Lead

About the Role

At JPA Health, the Engagement Lead is a client-facing delivery leader responsible for owning day-to-day execution across public health and healthcare communications accounts.

This is a hands-on role. You will translate strategy into execution, guide teams, and ensure high-quality delivery across multiple workstreams.

You will partner closely with senior leadership while operating independently as the day-to-day lead across your accounts. You will also work across teams to ensure coordinated, integrated delivery.

This role is best suited for someone who thrives in a fast-paced agency environment and can bring clarity and momentum to multiple priorities.

Responsibilities

Client Leadership

• Own day-to-day client relationships
• Lead client meetings and status calls
• Build trusted relationships with client stakeholders
• Ensure consistent, high-quality delivery across accounts

Delivery & Execution

• Translate strategic direction into clear, actionable plans
• Coordinate cross-functional teams across workstreams
• Ensure priorities remain aligned and work progresses efficiently
• Proactively identify risks and keep delivery on track

Operational Management

• Manage timelines, scope, and budgets across accounts
• Monitor burn against scope and adjust plans as needed
• Support forecasting and reporting
• Ensure work is delivered on time and aligned to expectations

Growth

• Identify opportunities to expand existing client work
• Support proposal development and scope creation
• Contribute to account growth and overall client impact

Team Contribution

• Act as a steady, reliable presence within the team
• Support junior team members and day-to-day delivery
• Help bring structure and clarity in a dynamic environment
• Contribute to improving processes and team effectiveness

About You

• 5 to 8 years of experience in healthcare communications, public affairs, or a related agency environment
• Strong background in client services within an agency setting
• Experience working with public health, nonprofit, or association clients is a plus
• Proven ability to own accounts and deliver work independently
• Strong project, scope, and budget management skills
• Confident, polished communicator with experience leading client relationships
• Highly organized with strong attention to detail
• Comfortable operating in evolving environments with shifting priorities
• Collaborative team player who supports and elevates those around them

What Makes Us Different

JPA Health offers you the opportunity to work with purpose as you achieve extraordinary results for our clients. You will elevate your career in an environment that thrives at the intersection of wellness, connection, and compassion. Our mission to help people live healthier lives begins with you.

Our approach prioritizes compassion to ensure you and your family flourish. We promote flexibility with adaptable work arrangements for a balanced personal and professional life. Respect, inclusion, camaraderie, and connection – this is the heart of our agency’s ethos. We elevate each other. We work collaboratively. And we push ourselves to think bigger.

In addition, JPA Health offers

• Paid time off when you need it most: 20+ days PTO, 10 holidays, Sabbatical, bereavement & compassion leave, parental leave, civic duty, volunteer time and year-end office closure.
• Unlimited access to LinkedIn Learning, internal webinars through JPA’s Elevate Institute, tuition reimbursement, paid professional development, and paid learning and development time.
• An impressive and comprehensive benefits package that supports you and your family’s physical, mental and financial well-being.
• Competitive pay and opportunities to advance. You may also be eligible for performance-based bonuses. We review compensation annually and evaluate readiness for promotions every quarter.

At JPA Health, we put people first. We believe that a wide range of perspectives and experiences enhance our work and enable us to better serve our clients. Our Core Values – Collaboration, Communication, Creativity, Curiosity, and Compassion – guide our daily interactions and deepen our understanding of the clients we serve.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of disability status, veteran status, or any other legally protected category. If you require an accommodation in order to apply for a position with JPA Health, please contact us for assistance at [email protected].