Specialty Services Digital Banker

Position Summary

Duties & Responsibilities

• Provide specialized account opening, maintenance and digital servicing support for Private Banking clients.
• Respond promptly and professionally to internal and external inquiries via email, phone and digital channels.
• Handle incoming calls and service requests routed through specialty or digital support queues.
• Review and process service events and operational tasks that require advanced knowledge, accuracy and problem-solving.
• Identify and escalate complex issues as appropriate while maintaining ownership through resolution.
• Collaborate with internal partners across to ensure seamless service delivery.
• Participate in training sessions, team meetings and process improvement initiatives to enhance performance and efficiency.
• Maintain compliance with all applicable policies, procedures and regulatory requirements.
• Protect client confidentiality and safeguard bank operations by handling sensitive information responsibly.

Education & Experience

Knowledge of:

• Knowledge of Consumer and Digital policies, procedures, products and services
• Consumer account opening and maintenance processes
• Digital banking platforms and remote servicing tools
• Bank policies, procedures and regulatory requirements

Ability to:

• Provide exceptional service to high-value and complex client segments
• Analyze information, identify issues and deliver accurate solutions
• Manage multiple priorities while maintaining strong attention to detail
• Communicate clearly and professionally in both written and verbal formats
• Adapt to changing processes, systems and business needs
• Maintain confidentiality and exercise sound judgment in sensitive situations

Education and Training:

• Requires High School diploma, Bachelor’s degree in Business, Finance or a related field preferred.
• At least two years of banking or customer service-oriented work required
• Experience in supporting Private Banking, small business clients or complex servicing environments preferred

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $20-$25/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.