Resolution Specialist--Bilingual, Collections
First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. They are seeking a Bilingual Resolution Specialist to manage delinquent accounts, minimize monetary losses, and assist clients in budgeting to avoid future delinquency.
Responsibilities
- Investigation of delinquent accounts in assigned portfolio
- Collection/administration of portfolio
- Minimize exposure to monetary losses or damage to investors and corporate image
- Assist clients in budgeting and planning to correct existing and avoid future delinquency
- Assessment and collection of fees
- Review bankruptcy and consumer proposals and filing proof of claim when required
- Collection of common expenses, strata liens, tax and utility arrears
- Set up of arrears settlement payments
- Process new PAC information
- Provide credit ratings and mortgage verifications
- Collection of deficiency balances on discharged mortgages
- Adhere to policies /procedures to ensure AML requirements are met, when applicable
Skills
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Team player who also works well independently
- Able to meet deadlines
- Competency in MS Office; capacity to learn new technologies/systems
- Bilingualism (French, English) required – interactions with English-speaking customers or partners
Benefits
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Company Overview