Experienced Customer Experience Representative - Mom & Baby

Join arenaflex, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for helping new and expectant mothers.

About arenaflex

arenaflex is a pioneering healthcare company that is revolutionizing the home health products and equipment industry. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong commitment to customer satisfaction, we strive to provide the highest level of service and support to our clients.

The Opportunity

Within arenaflex, the Mom and Baby team is a dynamic and growing division that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.

Primary Responsibilities

As a Customer Experience Representative, you will be responsible for:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services and products
• Handling inbound calls/emails from patients and converting them to potential sales
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To excel in this role, you will need:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivated, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-disciplined with excellent critical thinking and organizational skills
• Self-starter and ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability and reliability and strong work ethics
• Sensitivity to patient care issues
• Maintain HIPAA confidentiality

Required Qualifications

To be considered for this role, you will need:

• High school diploma or equivalent. Some college preferred.
• Microsoft Office computer skills
• 1+ years of customer service experience required
• 1+ years of multiple phone line experience
• Starting rate: $18 an hour!

What arenaflex Offers

As a valued member of our team, you can expect:

• Competitive pay
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays
• PTO accrual from day one
• Employee assistance programs
• And much more!

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees.

We offer

• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge
• A supportive and collaborative work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on:

• A commitment to customer satisfaction and excellence
• A passion for innovation and continuous improvement
• A supportive and collaborative work environment
• A focus on employee growth and development
• A commitment to social responsibility and community engagement

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive pay
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays
• PTO accrual from day one
• Employee assistance programs
• And much more!

Conclusion

If you are a compassionate and customer-focused individual who is passionate about helping new and expectant mothers, we want to hear from you! Join arenaflex, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for making a difference.

Apply Today!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job