Experienced Customer Sales and Service Representative – Remote Opportunity with arenaflex

Are you a sales and customer service professional looking for a challenging and rewarding role that offers the flexibility of remote work? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading innovator in the industry, where we're seeking an experienced Customer Sales and Service Representative to join our team. At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to achieve their goals. As a Customer Sales and Service Representative, you'll play a critical role in driving sales growth, building customer relationships, and resolving customer inquiries and issues. If you're a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative company that's shaping the future of the industry. We're a community of talented individuals who share a common goal: to empower our customers to achieve their full potential. Our company culture is built on the principles of innovation, teamwork, and customer-centricity. We're committed to creating a collaborative and inclusive environment that encourages authenticity, fosters a sense of belonging, and empowers our employees to reach their full potential.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for their communication needs. Your primary responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a highly motivated and results-driven individual with a passion for sales and customer service. The ideal candidate will possess:

• A true consultative salesperson mindset, with a strong ability to build relationships with customers and meet sales goals
• Excellent communication and empathy skills, with the ability to diffuse sensitive situations
• A deep interest in learning about customers, business challenges, and industry trends
• The ability to juggle multiple priorities and manage incidents in a fast-paced environment
• A demonstrated ability to communicate with detail and precision
• Related Associate Degree or 2 years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills

Even Better If You Have

* Experience working in a remote environment

• Familiarity with arenaflex's products and services
• A proven track record of meeting sales goals and delivering exceptional customer service
• A strong understanding of customer needs and preferences
• The ability to work independently and as part of a team

What We Offer

As a Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have the flexibility to work from home, with occasional in-person trainings and meetings. Our company culture is built on the principles of innovation, teamwork, and customer-centricity, and we're committed to creating a collaborative and inclusive environment that encourages authenticity, fosters a sense of belonging, and empowers our employees to reach their full potential.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to the opportunity to discuss this role further with you. Apply to this job Apply for this job