Experienced Full Stack Customer Service Call Center Representative - Sales
Join the arenaflex Team and Revolutionize Customer Service!
Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the thrill of meeting sales goals? If so, we have an exciting opportunity for you to join the arenaflex team as a Full Stack Customer Service Call Center Representative - Sales!
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that empower people to connect, communicate, and thrive. Our mission is to redefine customer service by creating personalized experiences that exceed expectations. As a member of our team, you'll be at the forefront of this mission, helping customers navigate the latest technology, services, and offers.
Your Impact
As a Premier Service Consultant specializing in customer acquisition and service, you'll be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your day-to-day will be filled with:
- Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
- Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
- Meeting monthly sales goals and delivering an outstanding customer experience
What You'll Need
To succeed in this role, you'll need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation (day, evening, weekend, or holiday hours)
- Occasional overtime may be required
- A strong and diverse skillset in relevant areas to drive success
- Ability to work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
- Excellent communication and problem-solving skills
- Ability to simplify complex explanations of customer bills, rate plans, and features of arenaflex's products and services
- Basic troubleshooting skills and ability to engage Tier 3 support to resolve customer-impacting issues
What We Offer
As a member of the arenaflex team, you'll enjoy:
- Competitive salary (starting at $16.40/hr + up to $3,000 in commissions monthly if all sales goals are met)
- Paid training and additional resources to support success in your new role
- Comprehensive benefits package, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet (and fiber where available), and phone
- Opportunities for career growth and development, including training on the latest technology, devices, and products
Work from Home (WFH) Requirements
To ensure your success in this role, you'll need to meet the following WFH requirements:
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Adherence to WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy)
- Participation in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Why Join arenaflex?
As a member of the arenaflex team, you'll have the opportunity to:
- Make a meaningful impact on customers' lives
- Develop your skills and expertise in a fast-paced and dynamic environment
- Enjoy a comprehensive benefits package and competitive compensation
- Be part of a global leader in communications and technology
- Take advantage of opportunities for career growth and development
Ready to Join the arenaflex Team?
If you're a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people, we'd love to hear from you! Apply today and take the first step towards a rewarding career with arenaflex! Apply Now
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply for this job