Experienced Customer Service Representative – Math Learning Center Operations
At arenaflex, we're passionate about revolutionizing the way people learn and interact with mathematics. Our Math Learning Center is a dynamic and innovative environment where students of all ages can discover the joy of math. We're seeking an experienced and motivated Customer Service Representative to join our team in San Diego. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day functioning of our learning center, providing exceptional customer service, and driving sales growth.
About arenaflex
arenaflex is a leading provider of math education services, dedicated to making math accessible and enjoyable for everyone. Our mission is to empower students to reach their full potential by providing a supportive and engaging learning environment. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results and exceeding our students' expectations.
Job Summary
We're looking for a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you'll be responsible for coordinating day-to-day operations, providing exceptional customer service, and driving sales growth. This is an exciting opportunity to join a dynamic and innovative team, where you'll have the chance to make a real difference in the lives of our students and their families.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Positively interacting with students and parents, building rapport, establishing trust, and answering any inquiries
- Conducting sales outreach via phone, email, text, lead follow-up, program consultations, and signing up new families into the program
- Data entry and spreadsheet management of all key sales and operational activities
- Conducting student assessments, grading, and printing materials and reports for parent reviews
- Digital Marketing tasks, including writing blogs and posts on social media and website channels
- Supporting center staff with administrative and cleaning tasks
Qualifications
To be successful in this role, you'll need:
- Recent college graduate with a degree in mathematics, sciences, engineering, communications, or teaching
- Strong foundational math skills up to Algebra 2+
- Prior working experience in customer service
- Strong analytical thinking and problem-solving skills
- Excellent communication and organizational skills
- Ability to multi-task efficiently
- Excellent PC, MS Office skills, and data entry skills
- Strong work ethic, punctuality, detail-oriented, and reliability
- Availability to work 1 PM-7 PM Monday-Friday, and Saturday from 9 AM-1 PM
Skills and Competencies
To excel in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical thinking skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in MS Office and data entry software
- Strong math skills and ability to learn new concepts quickly
- Excellent customer service skills and ability to build rapport with students and parents
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have the opportunity to:
- Develop your math skills and knowledge through ongoing training and professional development
- Gain experience in sales, marketing, and customer service
- Work with a dynamic and innovative team to drive sales growth and customer satisfaction
- Participate in regular team meetings and feedback sessions to ensure your voice is heard
- Enjoy a competitive salary, commission, and benefits package
Work Environment and Company Culture
Our Math Learning Center is a vibrant and supportive environment where students and staff come together to learn and grow. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making math accessible and enjoyable for everyone. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary, commission, and benefits package, including:
- Base compensation: $20-25 per hour
- Commission and bonuses for meeting sales targets
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you're a motivated and customer-focused individual who's passionate about making a difference in the lives of our students and their families, we encourage you to apply now! Please submit your resume and cover letter, including details about your math competency, experience teaching or working with students, and availability. We can't wait to review your application and welcome you to our team! Apply for this job