Experienced Full Stack Customer Service Representative – Remote Beauty Advisor

At arenaflex, we're passionate about bringing people together and delivering exceptional customer experiences. As a Remote Beauty Advisor, you'll be the face of our brand, providing top-notch support to our clients via phone and chat. If you're a people person with a passion for beauty and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the way we interact with customers. Our team is dedicated to providing exceptional service and building meaningful relationships with our clients. We're committed to creating a work environment that's inclusive, supportive, and fun.

Job Summary

We're seeking an experienced Customer Service Representative to join our team as a Remote Beauty Advisor. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone and chat. You'll be the first point of contact for our clients, and your goal will be to resolve their issues efficiently and effectively.

Responsibilities

* Respond to client requests and inquiries via phone and chat, including product purchases, service inquiries, order status, product information, and general client support issues

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions
• Keep up-to-date with product and procedural knowledge and stay informed about industry trends
• Work collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Requirements

* 2-3 years of experience in a business or professional environment, preferably in the service industry

• Comparable experience in an office environment encouraged
• Self-starter with the ability to manage workload efficiently
• Exceptional written communication skills
• Ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required

Preferred Qualifications

* Bilingual (English and Spanish)

• Experience in the beauty or cosmetics industry
• Live chat experience
• Call center experience
• High school diploma or equivalent

Work Environment

* 100% remote work environment

• Flexible scheduling to accommodate your needs
• Opportunity to work with a dynamic and innovative team
• Collaborative and supportive work environment
• Paid training and ongoing professional development opportunities

Compensation and Benefits

* Competitive hourly rate of $18.00 per hour

• Opportunity to earn a bonus based on performance
• Referral program
• Paid training and ongoing professional development opportunities
• Flexible scheduling to accommodate your needs

Equipment and Technology Requirements

* Windows-based computer (Macbook and Chromebooks are not allowed)

• Dual monitors with a screen resolution of 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD or 1080p)
• Minimum 40 GB of available space on the hard drive
• 8 GB of RAM or better
• Windows 10 Professional operating system
• Two available USB 2.0 or greater ports
• Minimum 45 Mbps download speed and 10 Mbps upload speed internet connection
• Hard-wired connection (no wireless/WiFi)
• Internet connection must not be shared with more than 3 devices in the same location

How to Apply

If you're a motivated and customer-focused individual with a passion for beauty and a knack for problem-solving, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply to this job

Don't Hesitate, Apply!

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools and resources they need to succeed. If you're a motivated and customer-focused individual with a passion for beauty and a knack for problem-solving, we want to hear from you! Apply for this job