Experienced Product Operations & Customer Support Specialist – Human Expertise Platform Development
At arenaflex, we're revolutionizing the way people access expertise and coaching in 1000+ skills. Our mission is to make human connection the foundation of every interaction, and we're looking for a talented Product Operations & Customer Support Specialist to join our team. As a key member of our operations team, you'll play a vital role in supporting the behind-the-scenes work that keeps our product and processes running smoothly, while also providing exceptional user-facing support to our customers.
About arenaflex
arenaflex is a cutting-edge platform that's organizing the world's human expertise, making coaching instantly accessible to anyone, anywhere. Our platform offers a range of features, including live video calls, in-app messaging, group sessions, and coach-generated content. We're passionate about creating a community that values human connection and empowers people to achieve their goals.
The Opportunity
We're seeking an experienced Product Operations & Customer Support Specialist to join our team. This is a versatile role that requires a unique blend of technical, operational, and customer-facing skills. As a Product Operations & Customer Support Specialist, you'll partner closely with our product, marketing, and customer success teams to ensure seamless execution of our product and processes. You'll be responsible for supporting client launches, managing cross-functional projects, and providing exceptional customer support.
Responsibilities
As a Product Operations & Customer Support Specialist, your responsibilities will include:
Client Launch & Cross-Functional Support
+ Ensure program access, codes, and materials are ready to go for client launches + Collaborate with CSMs to prep assets and respond to one-off needs + Double-check the details to ensure cross-functional teams are set up for a smooth and professional launch
Operations & Execution
+ Help manage and organize cross-functional projects + Support program and content uploads in platforms like Admin Tool and WordPress + Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns + Assist with light creative support like iPhone mockups or updating client slides
Customer Support & Concierge
+ Respond to users in a timely, friendly, and clear way – using templates and context to personalize + Troubleshoot or escalate issues with a calm, solution-oriented mindset + Pull call/user data from our internal tools to assist with issue resolution + Help track and surface customer trends and issues in Jira to inform product improvements
General Support
+ Help us stay grounded: keep things organized, documented, and moving + Collaborate with leads to keep our project list visible and up-to-date + Assist with international rollouts by supporting translated content and region-specific needs
Requirements
To be successful in this role, you'll need:
- Language Skills: Bilingual English and Arabic
- Education: Bachelor's level or advanced degrees desirable
- Work Schedule: Ability to work US hours schedule as needed
- Teamwork: Ability to work independently as well as in a virtual team environment
- Experience: 2+ years of administrative, client service, or customer support experience
- Technical Skills: Command of project management and CRM tools (ClickUp, Iterable, and HubSpot experience desirable)
- Soft Skills: Excellent organizational and project management skills, ability to problem solve and multi-task with numerous deadlines, excellent interpersonal, verbal, and written communication skills
- Passion: Genuine interest in the mission of arenaflex and in being a part of something bigger than any one person or business group
What We Offer
As a Product Operations & Customer Support Specialist at arenaflex, you'll enjoy:
- Competitive Compensation: A salary that reflects your skills and experience
- Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off
- Professional Development: Opportunities for growth and learning, including training and education programs
- Work-Life Balance: Flexible work schedule and remote work options
- Collaborative Culture: A dynamic and supportive team environment that values collaboration and innovation
How to Apply
If you're passionate about human expertise and coaching, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Privacy Policy
Applicants can review our Privacy Policy here. California applicants can review our Applicant Privacy Notice for California applicants here. Originally posted on arenaflex.com. Apply for this job