Experienced Customer Success Manager (Sales-focused) - APAC
Join arenaflex, a leading revenue management solution for the short-term rental and hospitality industry, as we continue to revolutionize the way property managers and property/revenue management companies optimize their pricing and revenue management. As a Customer Success Manager (Sales-focused) in our APAC region, you will play a pivotal role in accelerating our expansion in the market by spearheading our efforts to strategically source, onboard, and manage mid-size to large property managers and property/revenue management companies.
About the Role:
As a dynamic and results-driven Customer Success Manager, you will be responsible for serving as the principal touchpoint for mid to large property managers across your defined territory. You will navigate them through the onboarding and account management process to maximize their engagement and satisfaction with arenaflex. Your primary objective will be to lead the acquisition and conversion of new mid to large property manager leads and prospects through in-depth virtual product demonstrations, while also assisting new mid to large property manager leads set-up their arenaflex account and guiding them through advanced features/customization relevant to their specific teams and operational use cases.
Key Responsibilities:
- Serve as the principal touchpoint for mid to large property managers across your defined territory and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with arenaflex. - Lead the acquisition and conversion of new mid to large property manager leads and prospects through in-depth virtual product demonstrations. - Assist new mid to large property manager leads set-up their arenaflex account, and guide them through advanced features/customization relevant to their specific teams and operational use cases. - Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS. - Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, tradeshows/conferences, and fostering local partnerships to generate opportunities in your territory. - Consistently meet & exceed performance targets. - Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM.
About You:
- Experience in the Vacation Rental Industry or Revenue Management Services. - 4+ years of B2B quota-carrying sales experience and customer success/account executive, preferably with complex or technical SaaS products. - Demonstrated ability to successfully demo software products for various use cases. - Strong analytical and quantitative ability to interpret data and drive revenue management strategies. - Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics. - Exhibits a natural curiosity and a commitment to continuous learning. - Excellent communication/presentation skills and ability to build relationships. - Exceptionally well-organized and good with time-management skills.
Why Join arenaflex?
- We are a remote-first organization and accept work from home as the norm. - Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here) - Work with a global team (8 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. - We are a freemium product, so marketing leads the charge on customer acquisition.
Work Environment and Company Culture:
arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As a Customer Success Manager, you will be part of a global team that is passionate about delivering exceptional results and exceeding customer expectations. Our company culture is built on open communication, empowerment, and a shared focus on customer success. We offer a flexible and remote work environment that allows you to work from anywhere, while also providing opportunities for growth and development.
Career Growth Opportunities and Learning Benefits:
arenaflex is committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to develop your skills and expertise in customer success, sales, and revenue management. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. We also offer a range of perks and benefits, including: - Flexible and remote work environment - Opportunities for growth and development - Comprehensive training programs - Mentorship opportunities - Competitive compensation package - Benefits, including health insurance, retirement plan, and paid time off
How to Apply:
If you are a motivated and results-driven individual with a passion for customer success and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will review your application. If your profile is shortlisted, our team will reach out to you via email. Apply for this job