Experienced Customer Support Representative – Remote Contractor Services (Philippines Base, arenaflex)

Join arenaflex's Customer Experience Department as a Remote Tier 1 Customer Support Representative and become a vital part of our team, dedicated to delivering exceptional customer experiences. As a leading provider of innovative solutions, arenaflex is committed to empowering customers with the tools and support they need to succeed. We're seeking a highly skilled and empathetic Customer Support Representative to join our team, working remotely from the Philippines. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and thrive in a dynamic environment, we'd love to hear from you.

Why you'll love this role:

* Customer Engagement & Communication: As a Tier 1 CSR, you'll build meaningful connections with customers through chat and email interactions, showcasing your professionalism and empathy.

• Problem Solving & Case Resolution: Leverage Salesforce and other internal tools to log, track, and resolve customer cases efficiently, honing your detective skills and ensuring customers walk away happy and supported.
• Tech-Savvy Customer Support: Navigate and utilize various support platforms and tools to assist customers effectively and efficiently, staying engaged and growing in a fast-paced tech environment.
• Collaboration & Internal Communication: Work closely with internal teams, providing clear and concise updates to ensure seamless customer experiences, and be part of a dynamic team sharing insights and collaborating to create the best possible customer experience.

Why you're a great fit:

* Requirements: + 3+ years of customer support, helpdesk, or related experience + Strong verbal and written communication skills + Ability to troubleshoot and problem solve effectively + Empathy and a customer-first mindset + Strong time management and multitasking skills + Familiarity with supporting educators and schools; or experience in tech support and education technology + Techstack: Experience or ability to learn quickly to utilize Salesforce OneCRM, Google Workspace, Slack Messaging, JIRA, and internal home-grown support tools + Prior experience with remote customer support or working across multiple time zones + Experience working for a US-based tech company + Written and verbal English fluency + Experience working US-based hours (PHL night shift)

• Hours: 8 hours a day, Monday to Friday, between 8:00 am - 8:00 pm (Eastern Standard Time - US) / Monday 8:00 pm - Saturday 8:00 am (Philippines Standard Time)
• Device Requirements: Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (Apple) product.

Preferred (but not required):

* Associate or Bachelor's degree in a related field

• Experience in EdTech, SaaS, or other fast-paced tech environments
• Familiarity with Clever, Google Classroom, and other LMS integrations

KPIs for Success:

* First Response Time (FRT) Apply To this Job Apply for this job