Experienced Customer Success Manager – High-Growth SaaS Company

At arenaflex, we're revolutionizing business planning and performance management with our cutting-edge AI platform. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve a high level of adoption and business value from using our platform. If you're driven by innovation, passionate about delivering exceptional customer experiences, and ready to make an impact at scale, we'd love to hear from you.

About arenaflex

arenaflex is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, arenaflex is one of the fastest-growing SaaS companies globally, with a team of 500+ across Paris, London, New York, San Francisco, and Toronto. We've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.

Our Culture

At arenaflex, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. We believe in Thrive Together, Never Settle, Go for it, Be real, be humble, and Champion our Customers. We're a diverse and inclusive community that fosters innovation, creativity, and growth. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we'd love to hear from you.

Job Summary

As a Customer Success Manager, you'll be responsible for ensuring our customers achieve a high level of adoption and business value from using our platform. You'll play a crucial role in building our digital-touch customer motions by leveraging Vitally and other automation technologies. Additionally, you'll have full commercial ownership for revenue on the book of business, including account renewals and expansion.

Key Responsibilities

* Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership.

• Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.
• Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights.
• Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to arenaflex's platform.
• Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.
• Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (Vitally).

Minimum Requirements

* 3 years of experience in customer success, account management, or a similar role within a software/SaaS company.

• Proven track record of effectively managing a high-volume of SMB & Mid-Market accounts; driving customer adoption, satisfaction, renewals, and expansion.

Preferred Qualifications

* Experience with digital-touch customer engagement strategies, automation technologies, and platforms like Vitally.

• Highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication.
• Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
• Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
• French language proficiency is a plus.
• Skilled in the creation of video or animated content.

What We Offer

* Competitive compensation package.

• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London.
• High-end equipment (based on stock/availability) to do your work in the best conditions.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. Apply for this job