Experienced Customer Support Specialist – Digital Photography Industry
At arenaflex, we're on a mission to revolutionize the people photography industry by providing innovative solutions that make photographers' lives easier and more efficient. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and helping our clients achieve their goals.
About arenaflex
arenaflex is a leading provider of end-to-end workflow and e-commerce solutions for photographers. Our platform enables photographers to digitalize key parts of their workflow, from photo management to payment, and provides a user-friendly interface for a seamless experience. Since 2012, we've been on a journey of entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.
Join Our Team
We're building a tight-knit ecosystem where everyone can thrive – including you! Our team of over 170 talented individuals is passionate about empowering photographers like never before. As a Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the photography industry.
Your Mission
GotPhoto is growing, and our new customers in the DACH market will rely on you as their primary point of contact. Leverage your extensive experience in customer interactions to build and maintain exceptional customer relationships. In this role, you'll have the opportunity to develop your customer service skills and deepen your knowledge of our products and features.
Key Responsibilities
* Provide daily support to our customers via phone and email, ensuring a great customer experience
- Assist new customers in getting started with GotPhoto and provide existing customers with tips on how to get the most out of our platform
- Resolve customer issues quickly and effectively, turning difficult situations into positive experiences
- Build strong relationships with our customers and support them in achieving their goals with GotPhoto
We're Looking For
* At least 1 year of experience in customer service or support, preferably in navigating platforms and utilizing their processes
- Minimum 6 months of experience in troubleshooting hardware or software issues remotely
- Ability to quickly grasp new technologies, product updates, and systems, and explain them in detail to end-users
- Experience in passing customer issues to internal teams
- Excellent German language skills in writing and speaking, with the ability to communicate effectively in English
The Benefits
* Remote work: We support you in working from anywhere in the world. You can spend up to 40 days outside your home country working for us.
- Generous vacation policy: Our minimum is 26 days, with an "unlimited" policy that helps you balance work and life. We also observe half-day work on December 24th and 31st.
- Health and well-being: We offer a discounted membership with Urban Sports Club to promote your well-being.
- Learning and development: You have access to a yearly learning budget of €500, which can be increased to €1,000. If you want to improve your German or English, you're in the right place with Lingoda.
A Final Word
Research shows that candidates from underrepresented backgrounds may refrain from applying if they feel they don't meet all qualifications. We strongly encourage you to apply if you're interested: we're excited to discover how your unique experience can enhance our team! We work as one team, wherever you come from, however you identify. We believe in equal opportunities. We welcome applications from all members of society, regardless of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. Apply now to join our team and be part of a dynamic and innovative company that's changing the photography industry! Apply for this job