Experienced Customer Onboarding Specialist w/ English and Italian - Join arenaflex in Empowering the Vacation Rental Industry
At arenaflex, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about revolutionizing the vacation rental industry. With our cutting-edge software, we empower property owners and managers to efficiently manage and market their rental businesses online. As a fast-growing company with over 350 team members from more than 60 different nationalities, we're proud to be a part of the vibrant startup scene in Barcelona. We're now seeking an experienced Customer Onboarding Specialist to join our Onboarding team, where you'll play a crucial role in guiding our customers through the onboarding process, ensuring they get the most out of our platform, and driving adoption of our suite of products. If you're a tech-savvy, customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you!
About the Role
As a Customer Onboarding Specialist, you'll be responsible for onboarding new customers, setting up their accounts, and providing training on our system via phone calls and screen sharing calls in English and Italian. You'll work closely with our customers to understand their objectives and tailor our platform to meet their needs, ensuring a seamless and successful onboarding experience.
Key Responsibilities
* Onboard new customers by assisting them in setting up the arenaflex account, connections, and training on the system via phone calls and screen sharing calls in English and Italian.
- Understand customer objectives and potential to correctly set up their account and assist them during the customer journey.
- Provide a consultative approach to customers to ensure a proper utilization of arenaflex.
- Analyze the customer base and work proactively with your pipeline of customers to improve the adoption of arenaflex's suite of products and drive upgrades or upsells.
- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team.
- Work together with other departments (Sales, Support, Product, etc.) to maximize value for customers.
What Makes You a Great Fit?
* 1+ year of experience as an account manager/onboarding in a high-growth SaaS environment or recent graduate with a relevant degree.
- Tech-savvy with the ability to fully understand our software.
- Native/Near native level of English and Italian.
- Experience negotiating and handling commercial conversations with customers in a consultative manner.
- Ability to manage multiple accounts at the same time.
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
- Excellent organization skills and detail-oriented.
- Fast learner and capable of keeping up with a fast-growing environment.
- Experience in the vacation rental software industry is preferred.
Additional Information
Why You'll Love Us
* You'll be part of a growing, dynamic company with a truly international team.
- At arenaflex, we're full of contagious energy, hard work, and passion for what we do.
- We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in It for You?
* The freedom to work from home.
- Salary in EUR.
- Great culture & working environment with an international team of over 60 different nationalities.
- Travel to our biyearly team-building events in Barcelona at company's expense.
- Boost your earning potential with our referral program that offers paid compensation.
- Dive into a career adventure with endless opportunities for growth and development.
- Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, What Are You Waiting For?
Apply now to join our team and be part of a company that's changing the face of the vacation rental industry! Apply for this job