Experienced Administrative Assistant / Customer Service Representative – Premium Audit Support
At arenaflex, we're dedicated to fostering a culture that values diversity, inclusion, and employee growth. As a leader in the insurance industry, we offer unparalleled opportunities for professionals to develop their skills, advance their careers, and make a meaningful impact. Our "small company" culture, combined with "big company" expertise, empowers our employees to succeed and thrive in a dynamic and supportive environment. Join arenaflex's Strategic Comp Division and Become a Part of Our Growing Premium Audit Team We're seeking an experienced Administrative Assistant / Customer Service Representative to support our Premium Audit Team in a fully remote work-from-home role. As a key member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service and driving business results.
About arenaflex's Strategic Comp Division
arenaflex's Strategic Comp division is a leading provider of insurance solutions, with a strong focus on premium audit services. Our team is dedicated to helping policyholders navigate the complexities of insurance, ensuring that they receive the support and guidance they need to make informed decisions. As a member of our team, you'll have the opportunity to work with a wide range of customers, from individuals to businesses, and help them achieve their goals.
Key Responsibilities
As an Administrative Assistant / Customer Service Representative, you'll be responsible for:
- Providing administrative support to the Premium Audit department, including researching and resolving simple concerns and inquiries in real-time for customers and policyholders.
- Learning the best methods to resolve issues to ensure customer satisfaction and adherence to arenaflex's policies.
- Coordinating problem resolution with necessary teams and referring more complex issues to more experienced staff.
- Becoming familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services.
- Documenting and updating customer records based on interactions.
- Working within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
- Performing other duties as assigned.
Essential Qualifications
* High School Diploma is required; Bachelor's Degree is preferred.
- Administrative support experience with an insurance carrier or agency is required; Premium Audit support experience is preferred.
- Strong customer service and interpersonal skills.
- Ability to develop communication skills that convey a clear understanding of the unique needs of various customers.
- Ability to make methodical yet swift decisions to meet customer needs.
- Familiarity with insurance products, documents, and industry practices.
Preferred Qualifications
* Experience working in a remote or virtual environment.
- Familiarity with customer relationship management (CRM) software.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. arenaflex values work-life balance and offers a range of benefits to support your physical and mental well-being. Our company culture is built on a foundation of respect, inclusivity, and open communication, and we're committed to creating a workplace where all employees feel empowered to succeed.
Compensation and Benefits
arenaflex offers a competitive Total Rewards package, including:
- Medical, dental, and vision plans starting on day one.
- PTO, paid holidays, commuter benefits, and an employee stock purchase plan.
- Education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
- Salary range: $20.00 - $25.00 per hour.
How to Apply
If you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply to this job Apply for this job