Experienced Customer Service Information Investigator – Hybrid Work Model ($35/Hour)

We are seeking a highly skilled and motivated Customer Service Information Investigator to join our team at arenaflex. As a key player in our organization, you will be responsible for creating and maintaining customer service reports within Business Intelligence tools, analyzing various data sets to identify trends, and providing executive-level updates. This hybrid role offers a combination of remote work and time in our office, providing a unique and flexible work environment.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to delivering exceptional customer experiences and innovative solutions. We are committed to fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive. Our team is passionate about making a positive impact, and we are looking for like-minded individuals to join us on this journey.

Job Synopsis

As a Customer Service Information Investigator at arenaflex, you will be the central point of contact for creating and maintaining customer service reports, examining data sets, and providing client support to our vendor partners. You will work closely with internal CS teams and vendor partners to ensure accurate and effective use of workforce management and operational data across the customer support capability.

Responsibilities

* Develop and maintain global customer support dashboards and reports for internal stakeholders and vendor partners using various BI tools such as Tableau.

• Collaborate with the arenaflex Data Insights team to transition ad-hoc Tableau dashboards into arenaflex's custom data visualization tools.
• Extract, manipulate, and analyze large datasets from multiple sources to identify patterns, trends, and anomalies in customer service data.
• Provide level one support to vendor partners and collaborate with Data Engineering teams to ensure timely resolution of data integrity issues.
• Train and educate clients on how to effectively use and interpret reports and data.
• Develop and maintain up-to-date documentation, including data dictionaries, report definitions, and best practices.
• Partner closely with cross-functional teams to understand reporting requirements, business processes, and KPIs.
• Design and deliver periodic executive-level reports on status, insights, and trends to inform and guide critical business decisions.
• Develop and implement comprehensive and consistent procedures, tools, and processes related to dashboard maintenance and reporting support.

Requirements and Skills

* Bachelor's degree in Mathematics, Statistics, Business, Information Technology, or other quantitative field, or equivalent work experience.

• Experience in data analysis, reporting, and business intelligence, preferably in a customer support or related operational setting.
• Proficiency in data manipulation and analysis using data visualization tools such as Tableau, Power BI, or similar.
• Proven ability to design and generate complex reports, dashboards, and visualizations that provide actionable insights to drive operational improvements.
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity.
• Project/program management, process improvement, influencing, modeling, and consulting skills.
• Excellent communication, collaboration, and interpersonal skills - ability to communicate complex concepts in simple terms, considering diverse audiences to drive results.

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and mindfully. We do not discriminate based on race, ethnicity, religion, nationality, gender, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Information Investigator, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship programs to support your career growth and advancement.
• Opportunities to work on high-impact projects that drive business results.
• Collaborative and dynamic work environment that fosters innovation and creativity.

Work Environment and Company Culture

Our office is a vibrant and inclusive space that reflects our company culture. As a hybrid employee, you will have the flexibility to work from home or in our office, depending on your needs and preferences. We offer a range of benefits and perks, including:

• Flexible work arrangements to support work-life balance.
• Access to state-of-the-art technology and tools.
• Collaborative and dynamic work environment.
• Opportunities to participate in company-sponsored events and activities.
• Recognition and rewards for outstanding performance and contributions.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of $35/hour.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Access to employee assistance program.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply Now! Apply for this job